Supervisor Ramp - LAX

Job Title

Supervisor Ramp - LAX at Southwest Airlines

The People of Southwest Airlines deliver on our purpose to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Ramp Supervisors lead a team of Ramp Agents to ensure on-time arrivals and departures, observe and guide performance, ensure safety and compliance procedures, and communicate important updates. Ramp Supervisors are strong communicators who work as part of a team in a dynamic, safe environment.

• Actively coordinate with all departments to maintain the station’s on-time performance, employee morale, and customer satisfaction
• Monitor and guide ground support performance to ensure requirements are met
• Ensure all equipment including GSE is maintained and available for the operation
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment; meet or exceed performance goals through effective decision making; monitor and assign gate control for flights; assign and track Agents for training compliance
• Maintain a safe working environment and institute programs to reduce accidents and injuries
• Coordinate with all departments to maintain the Station’s on-time performance; report status updates to leaders and employees
• Drive performance processes by forecasting operational situations that may impact the operation; monitor and achieve results against key metrics; hold responsible parties accountable for results; review and ensure accurate delay coding
• Work with staff planning to build bids aligned with hourly goals
• Perform daily administrative duties (building/closing shift bids, daily work assignments, payroll, attendance reports); monitor staffing and overtime
• Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
• May perform other duties as directed by leaders

• Fully functioning, broad knowledge of airline operations
• Experience with applicable Collective Bargaining Agreements and their applications
• Knowledge of principles and processes for moving people or goods by air and related costs/benefits
• Knowledge of customer service principles and evaluating customer satisfaction
• Knowledge of security operations and safeguarding people, data, property, and institutions
• Knowledge of administrative and clerical procedures and systems
• Strong analytical and problem-solving skills
• Ability to listen, understand, and communicate ideas in writing and speaking
• Ability to recognize and address performance and safety concerns in a timely manner

N/A

• Broad knowledge of Airline Operations

• Must obtain a SIDA badge and meet local airport requirements
• Must possess a current valid U.S. driver’s license
• Must obtain GSC qualification and comply with DOT drug and alcohol testing program
• May be required to obtain a Customs Seal and meet requirements to work on international flights

• Ability to work from a limited space workstation for extended periods
• Ability to communicate in English to meet job demands
• Ability to work with potential exposure to noise, vibrations, and other conditions
• Ability to work outdoors in inclement weather
• Proficiency with computers and office tools
• Ability to lift/move items up to 70 pounds regularly; occasional lifting of 40–50 pounds on raised surfaces
• Ability to climb, bend, kneel, crawl, and stoop as required

• Maintain a well-groomed appearance per company guidelines
• U.S. citizenship or authorization to work in the United States
• Must be at least 18 years of age
• Adhere to company attendance standards
• Pay amount does not guarantee employment
• 401(k) company match contributions vest per plan; profits may vary
• Profit-sharing contributions vest according to the Retirement Savings Plan and are at the company’s discretion

Southwest Airlines is an Equal Opportunity Employer.

Please note:

this description is for applicants to review responsibilities and requirements; it may not be all-inclusive. Job posting end date: 01/01/2026.