Operations Supervisor; Collections​/Dispatch Supervisor

GROW WITH US

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.

We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• Giving Back to our communities.
• Recovering Resources to achieve their best and highest use.
• Owning a company that provides quality service and protects the environment.
• Working Together to achieve our common vision, a world without waste.

You can G.R.O.W. with Us by becoming our Collections Supervisor

ROLE:

Responsible for supervising, coaching, and supporting operational employees to ensure we provide safe, consistent, and excellent service to the communities we serve. This role will spend the majority of the time in the field supporting drivers.

Essential Responsibilities

• Manages a team of drivers and/or other operational employees to ensure the day-to-day garbage and recycling collection occurs in a safe and effective manner.
• Engages employees pre-shift and post-shift to ensure safety and service quality standards are met.
• Coaches’ employees through direct and candid feedback regarding safety protocols, standard operating procedures, and the customer experience.
• Assigns employees to balance workload and special pickups for timely services.
• Arrange alternate coverage of service in case of employee absence or equipment failure.
• Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.
• Monitors work to ensure efficient and effective operations.
• Observe collection practices on the routes and ensure safety policies and procedures are adhered to.
• Investigate and resolve customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.
• Plays a key role in building a strong driver team by actively participating in the hiring process, conducting interviews, and selecting candidates who demonstrate reliability, professionalism, and a commitment to safety and service excellence.
• Actively engages with the driver team to foster a culture of accountability, respect, and collaboration, reinforcing the values of employee ownership.
• Leads by example to create a workplace where employees feel valued, supported, and committed to shared success.
• Uses real-time insights to support and guide drivers, addressing issues before they become problems and fostering a culture of safety and success.
• Leverages technology and data to identify performance trends and proactively coach drivers, ensuring continuous improvement and accident prevention.
• Plays a key role in building a strong driver team by actively participating in the hiring process, conducting interviews, and selecting candidates who demonstrate reliability, professionalism, and a commitment to safety and service excellence.
• Generates and analyzes operational reports and make recommendations as appropriate.
• Performs or reviews pre- and post-trip inspections and all elements of the Recology safety scorecard,
• Investigates and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manage attendance issues, providing timely feedback when necessary.
• Drives trucks, as needed.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• May dispatch or be back-up for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.
• Other duties as assigned.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Possession of a high school diploma or GED.
• Bachelor's degree preferred.
• One year of management experience in waste industry/recycling programs, transportation, production and logistics operations or related field preferred
• Valid Drivers License.
• Class "B" Commercial Drivers' License preferred upon hire or within six months of hire.
• Requires the confidence and assertiveness to directly engage with employees to address performance concerns,…