Director of Fleet Operations

Position Title:

Director of Fleet Operations

Wage:
Based on Experience

Location:

Earth City, MO

• Plan, organize, direct, and evaluate the work of the Delivery Department and Delivery Supervisors to ensure work is completed safely, effectively, efficiently, accurately, and on time
• Lead workforce planning for delivery operations, including staffing, recruiting, interviewing, selection, onboarding, training, development, scheduling, retention, and succession coverage
• Train, coach, and evaluate Delivery Supervisors and ensure Drivers and Driver Helpers are prepared to safely operate vehicles and equipment and perform assigned delivery responsibilities
• Address performance or conduct deficiencies using coaching, counseling, and progressive discipline in accordance with Company policy, while maintaining appropriate documentation
• Oversee daily route planning, route revisions, account assignments, and routing-system data to improve service, productivity, workload balance, and market coverage
• Monitor delivery performance measures, including route execution, hours worked, refusals, shortages, returns, service times, and other operating indicators; investigate exceptions and implement corrective action
• Coordinate with Sales, Warehouse, Human Resources, Accounting, and Company leadership on staffing, service priorities, delivery changes, equipment needs, and operational issues
• Respond promptly to customer concerns and complaints, determine root causes, and coordinate resolution to prevent recurrence
• Conduct regular market rides and work-withs to assess service conditions, customer requirements, route execution, training needs, and adherence to delivery standards
• Manage the full fleet of Company-owned and leased vehicles, trailers, cameras, monitors, and related delivery equipment needed to support operations
• Maintain fleet asset records and coordinate lease administration, repair, preventive maintenance, inspections, registrations, titles, insurance additions/removals, tax reporting, and replacement planning
• Schedule and prioritize repairs with service providers, track equipment status and repair history, verify completed work, review estimates and invoices, and maintain productive vendor relationships focused on timely service, competitive pricing, and quality
• Administer fleet safety systems, including pre-trip and post-trip inspection processes and compliance, camera and display functionality, recurring equipment audits, corrective-action tracking, and documentation of equipment readiness
• Lead the response to vehicle accidents, injuries, property damage, and claims, including immediate notification, evidence and document collection, insurer and adjuster coordination, repair authorization workflow, and follow-through to closure
• Ensure compliance with applicable OSHA, DOT, FMCSA, state, local, and liquor-control requirements, as well as Company policies and procedures
• Coordinate driver qualification, CDL, medical certification, safety-performance history, drug and alcohol program, annual review, road-test, and related compliance records with internal and external compliance partners
• Lead formal and on-the-job training covering new-hire orientation, safe driving, equipment operation, delivery standards, customer service, Company systems, and regulatory requirements
• Ensure delivery systems and records are current and accurate, including route plans, employee availability, equipment assignments, inspection records, repair trackers, driver files, and vendor documentation
• Maintain open, timely, and professional written communication while demonstrating appropriate decorum in all interactions with Company leadership, managers, employees, customers, insurers, equipment providers, and other business partners
• Participate as a member of the Safety Committee and support Company safety, security, and loss-prevention programs

• High school diploma or equivalent required; additional education or training in transportation, logistics, operations, safety, or business is preferred
• Progressively responsible experience in delivery, transportation, fleet, or distribution operations, including leadership of supervisors and frontline personnel
• Working knowledge of DOT/FMCSA compliance, driver qualification files, commercial vehicle inspections, accident and claims administration, and fleet maintenance practices
• Ability to analyze route and fleet performance data, establish priorities,…