E-Communications Specialist - Dispatcher

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This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.

• Operates an intelligent workstation consisting of computer aided dispatch, integrated radio and telephony technology, and other related communications equipment to ensure the timely and effective dispatching of emergency and support services.
• Fields emergency, non-emergency and administrative calls; prioritizes calls and makes determinations of response requirements.
• Provides guidance to callers until emergency personnel arrive on the scene.
• Dispatches police, fire, rescue and other resources.
• Receives and transmits radio and telephone communications to and from units operating in the field.
• Monitors public service radio frequencies; remains informed of the location of field personnel.
• Greets and assists visitors at the customer service window.
• Monitors security cameras.
• Completes regular and special reports and maintains files, logs and records.
• Inspects equipment for proper operation and reports malfunctions to supervisor.
• Enters citations, warnings, and tickets into a computerized database.
• Searches suspects and collects urine samples as required.
• Completes required training.
• Performs related duties.

• Knowledge of emergency communications principles and practices.
• Knowledge of NCIC policies and procedures.
• Knowledge of emergency dispatch procedures.
• Knowledge of radio and telecommunications equipment, including a TDD phone system.
• Knowledge of CAD system functions and maintenance.
• Knowledge of area streets and geography.
• Skill in the use of computers and job‑related software programs.
• Skill in planning, organizing, analyzing, decision making, and problem solving.
• Skill in making decisions in high pressure and emergency situations.
• Skill in public relations.
• Skill in interpersonal relations.
• Skill in oral and written communication.

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light objects. The employee must distinguish between sounds and colors.
• The work is typically performed in an office.

High School Degree or equivalent. Experience using computers and good customer service skills. The City provides significant paid training time for new communications specialists to insure they are comfortable doing the job prior to taking on the responsibilities of dispatching emergency calls.

The City of Mitchell is an Equal Opportunity Employer.

Job  E911/2 Category Full Time Regular Employment Status Open Salary Starting Wage of $23.152 per hour. Excellent benefit package includes single health insurance and single dental insurance at no cost to the employee and reasonable premiums for family members. Paid vacation, paid holidays, and sick leave. Participation in the South Dakota Retirement Pension Plan. Posted May 1, 2025 7:55 AM Closing Open Until Filled