Customer Account Manager - Mitchell SD

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Customer Account Manager - Mitchell SD  ####

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* Job Description:

** The Customer Account Manager is responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers. This role plays a pivotal role in liaising between internal departments such as parts, service, finance, etc. to ensure a holistic support for accounts / customers within the assigned territory. The position develops the sales territory for future growth and maintains relationships within given guidelines and provides after sales product follow-up and supports equipment operations as needed.
• Responsible for identifying and developing new accounts, retaining customers, growing revenue and strengthening the overall relationship with existing customers.

• Responsible for the attainment of targeted retail (new and used equipment) and service sales and the promotion of products and customer relations for the company within assigned territory.

• Responds to customer queries and identify new business opportunities among existing customers.

• Role with actively liaise with cross-functional internal teams to improve the entire customer experience.

• Strategically supports accounts / customers in finding the best solution for their farm based on their circumstances and needs   
• Outbound pro-active calling to identify new opportunities/applications, initiate sales campaigns, reach decision makers, and collect competitive intelligence.

• Managing and building up the relationship along the entire customer lifecycle (sales - new and used, service, parts) with focus and understanding of the customers' needs.

• Responsible for the implementation of approved marketing tools to strengthen product and market knowledge to improve retail sales results.

• Responsible for customer relationship management, including factory visits; or assists with coordination of field demonstrations and trainings.

* Note:

This position includes extensive travel - a valid driver's license with verifiable continuous safe driving history is required. Some extensive stays may be required in support of marketing and farm show activities during peak seasons.
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* Your profile:

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* • 4 year College Degree in Agriculture or related field or equivalent experience, required.

• Minimum of 2 years' experience in large machinery sales or experienced marketing capacity with agricultural equipment manufacturer, preferred.

• Must have solid knowledge about farming business and the economics that drives farmers' decision making..

• Prior experience using CRM tools (e.g. salesforce) to document customer touch points and build account pipelines.

• Must have excellent written and verbal communication skills.

• Excellent problem analysis and problem solving skill set.

• Knowledge of CLAAS products and retail finance process a plus.
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