Teller Supervisor

Teller Supervisor at Central Bank

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Performs supervision of the daily teller team and operations, including risk assessment, coaching, motivating, and ensuring compliance to established policies and procedures. Performs a wide variety of duties including basic/advanced account transactions, cash handling and branch control procedures. In addition to teller duties, assists tellers as a resource in the efficient handling of customer needs, reviewing and checking the work of other tellers, and assisting in the resolution of other teller problems.

Provides legendary service to meet the needs and expectations of customers. Works to meet sales goals by promoting and cross‑selling a combination of financial products and services. Contributes to a team environment by accomplishing bank and branch results. Must have knowledge of compliance and fraud issues for protection of customer and bank. Provides leadership in operations and sales. Observes and coaches sales, service, and operations.

Shows mastery of all skills and directs others without branch manager’s prompting. Able to perform opening and closing branch duties. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. Assists customers/employees, coaching daily tasks, motivation and achieving branch and individual sales goals.

Assist tellers in locating cash discrepancies; manage unusual window transactions and answer difficult customer questions. Receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk. Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances. Accurately counts, checks, and reconciles coins, currency, and transactions.

Maintains cash drawer within prescribed limits. Purchases from and sells money to vault as needed. Assigns duties and work schedules to ensure efficient functioning of the department. Cross‑sells and answers customer inquiries of financial products and service offerings. Responsible for following branch control and cash handling procedures, for cross‑selling bank products and services to meet individual goals, and for interacting with other Consumer Banking and Bank employees to complete customer and employee requests.

Provides legendary service to customers and coworkers while establishing strong relationships. Performs functions of daily supervisor, such as training and development, coaching, counseling, performance reviews and maintaining an atmosphere conducive to open communication. May be involved with discipline, promotion, transfers and termination of staff when appropriate. Provides a model of accuracy, service, strong sales ability, and efficiency for other tellers.

Must act in a professional manner. Has authority to sign cashier’s checks, approve transactions and enforce transaction procedures. Understands role in case of robbery and knows proper post‑robbery procedures. Responsible for compliance with all banking regulations applicable to the job, including Bank Secrecy Act and information security initiatives. Accountable for other tasks as directed. Reports to Branch Manager and indirectly to Assistant Manager.

Work is reviewed by Branch Manager and Assistant Manager. Tellers will report indirectly to the Teller Supervisor with questions whenever management is not present. Daily direction on work comes from various supervisory staff.

Qualifications and Experience

• High School diploma or GED required; additional education or certification preferred.
• Proficiency in teller operations; supervisory experience preferred.
• Previous teller or banking experience preferred.
• Strong sales and product knowledge; ability to clearly describe and refer banking products and services.
• Proficient in computer skills (email, printer, copier), image scanner, cash counting machine, cash dispensing machine and coin counter.
• High level of attention to detail, professional demeanor, good interpersonal communication and ability to work in a fast‑paced environment with accuracy.
• Ability to handle large sums of cash accurately and manage highly confidential customer information.
• Progressive sales ability expected; ability to enforce compliance with banking regulations.

Job Details

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales