Customer Experience Support Associate

The Customer Experience Support Associate provides essential administrative support to our Call Center operations. This role involves performing a variety of administrative tasks, handling customer and dealer communications, and ensuring accurate processing of account-related activities. The ideal candidate thrives in a dynamic environment and is detail-oriented, organized, and a strong communicator.

• Manage incoming and outgoing mail to support operational workflow.
• Enter and maintain accurate data within internal systems.
• Prepare and update routine reports as needed.
• Process title documents and handle due dates or extension requests.
• Make outbound calls to customers and dealers to address service needs.
• Identify incoming funds and complete paid-in-full account processing.

• Strong organizational and multitasking skills, with high attention to detail.
• Great verbal and written communication abilities.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Excel and accurate typing skills of at least 40 words per minute.
• Comfortable performing physical filing tasks, including bending and squatting.
• Flexible availability, including evenings, weekends, and overtime when required.

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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at t for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.