Intake Specialist

TITLE:

Intake Specialist DATE WRITTEN: 08/2026

DEPARTMENT:
Mission Services SUPERVISED BY:
Support Services Coordinator SUPERVISES: n/a STATUS:
Full-time, Hourly Mission Contribution:

Supports Mission Services by serving as a welcoming first point of contact for employees, participants, callers, and visitors. Explains the mission, services, and programs of the agency and connects individuals with appropriate internal and community resources.

Function:

Provides intake, orientation, and administrative support to the Mission Services division, including Workforce Development, Education Services, Support Services, and Children and Family Services. Often serves as the first point of contact for information regarding services.

Essential Functions:

1. Provides exceptional customer service by consistently demonstrating enthusiastic, positive, and effective assistance to callers, visitors, employees, participants, and coworkers.
2. Conveys clear and accurate information regarding Goodwill Gulf Coast’s mission, services, programs, staff, and locations to internal and external customers.
3. Conducts comprehensive intake with external participants seeking services using an established set of questions designed to identify eligibility for all available Goodwill Gulf Coast programs and services, regardless of the participant’s initial reason for visiting.
4. Reviews intake responses and refers participants to all relevant program staff for additional discussion, eligibility determination, and enrollment.
5. Accurately enters participant intake information, services provided, referrals, and other required data into the agency’s program services database and other reporting systems.
6. Conducts new hire orientations for Goodwill Gulf Coast employees in accordance with established procedures and provides required information, materials, and documentation.
7. Receives and routes calls/texts using the computerized telephone and voicemail system and accurately takes and delivers messages.
8. Greets visitors, provides information and assistance, maintains visitor logs, and directs individuals to the appropriate staff or service while following established security procedures.
9. Assists participants with faxing, scanning, copying, computer access, online applications, and other available Opportunity Center resources.
10. Ensures participants complete required intake, data collection, consent, and service documentation.
11. Creates, types, and modifies documents using Microsoft Office programs, including correspondence, reports, flyers, signs, forms, and other materials.
12. Receives and distributes incoming and outgoing mail, accepts donations and issues receipts, and receives vendor deliveries.
13. Distributes job opening information and provides basic guidance regarding online job applications.
14. Assists with the medical equipment assistance program by receiving applications, issuing available equipment, and coordinating equipment needs with the appropriate program staff.
15. Coordinates and maintains meeting and room schedules for the location.
16. Provides clerical support to Mission Services staff, including filing, copying, preparing folders, making phone calls, and completing other administrative tasks.
17. Researches community resources and makes appropriate referrals when requested services are not available through Goodwill Gulf Coast.
18. Maintains a clean, organized, and professional reception and office area, including restocking supplies and monitoring office equipment.
19. Submits purchase order requests on behalf of Mission Services staff to the supervisor as needed.
20. Ensures confidentiality of participant, employee, and private information in accordance with agency guidelines, policies, and CARF…