Sales Support Analyst

# Sales Support Analyst location _on107 St Francis St, Mobile, AL 36602, USA calendar _today

Posted October 6, 2026

Req #7766

Apply via Dayforce##

Job Description Uniti is a
** premier insurgent fiber provider
** dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti
** builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses**.
** _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _*
* ** About the Role**:

The
** Sales Support Analyst
** serves as the primary support partner for an assigned Regional VP sales area, helping reduce the administrative, operational, and follow-up workload that takes sellers away from customer-facing activities. This role improves responsiveness, consistency, and visibility across quote support, billing-related issues, escalations, and internal coordination. The Sales Support Analyst acts as a liaison between Sales and key internal support teams to move requests forward efficiently, enhance the seller experience, and support overall sales productivity.
** What You'll Do:
*** Serve as the primary support partner aligned to an assigned Regional VP sales area.
* Reduce the amount of administrative, operational, and follow-up work that diverts sellers from customer-facing selling time.
* Improve responsiveness, consistency, and visibility across quote support, billing-related issues, escalations, and internal coordination.
* Act as a liaison between Sales and key support teams to help move requests forward efficiently and improve the overall seller experience.
* Serve as the main point of contact for Uniti Solutions and Uniti Fiber intercompany quote and order requests.
** Intercompany Orders and Quote Support
*** Monitor and manage intercompany quote and order requests received through shared communication channels.
* Review incoming requests for completeness, accuracy, and required supporting documentation before routing to downstream teams.
* Research requests against established Rules of Engagement and identify items requiring additional review.
* Partner with Sales Leadership on requests that may require a “no bid” response or further escalation.
* Coordinate compliant quote requests by submitting them to Engineering, Costing, and Pricing for evaluation and response.
* Track quote requests through the internal review process and follow up on open or aging items.
* Communicate quote responses and status updates back to the original requestor.
* Support quote-to-order readiness by gathering required information and preparing complete handoff packages for the Order Management team.
** Sales and Operational Support
*** Assist sellers with non-revenue-generating Voice Change Requests.
* Manage setup of Referral Agents in Salesforce and Ubuy.
* Assist with billing-related questions, issues, and escalations raised by Sales.
* Contact first-time billers to confirm invoice receipt and validate customer billing contact information in company systems.
* Complete vendor forms required to support customer ACH payment setup.
** Escalation Management and Cross-Functional Coordination
*** Triage sales escalations and determine the most appropriate path for resolution across internal teams.
* Coordinate with Billing, Engineering, Costing, Pricing, Order Management, Customer Experience, and other support teams as needed.
* Document issue details and root cause information where applicable.
* Perform root cause analysis on escalations and communicate findings back to Sales Operations for business process assessment.
* Identify recurring issues,…