Customer Experience Strategist

• Hiring Agency: Bureau of the Fiscal Service

This position is located at Bureau of the Fiscal Service, Debt Servicing and Financial and Servicing Solutions Branch. As a Customer Experience Strategist, you will be responsible for increasing the internal and/or external customer experience of the programs and services developed and maintained by the Bureau of the Fiscal Service and its agents.

As a Customer Experience Strategist, you will:
Serve as technical advisor in matters, issues, and questions pertaining to customer experience and/or assigned areas and identify, develop, manage, and lead initiatives to improve customer experience and service delivery. Design and undertake complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance.

Develop mechanisms for gathering or using existing quantitative and qualitative data to help stakeholders understand their customers. Develop metrics, measure results, and integrate new methodologies into existing systems.

There are no educational requirements for this position.

This position is with Bureau of the Fiscal Service, Department of the Treasury.

The posted pay range is $125776 – $187093/yr.

This position is eligible for telework.

Applications close on .

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government
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