Guest Service Representative

Overview

Join to apply for the Guest Service Representative role at A&R Group
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A&R Hospitality Group is seeking a Front Desk Agent who can provide outstanding customer service and maintain a positive attitude. The Front Desk Agent greets and checks in arriving guests, checks out departing guests, makes reservations for same-day or future dates, answers phone calls, and responds to guest inquiries or requests.

• Greet and check in arriving guests and check out departing guests
• Provide excellent customer service to all guests
• Make reservations for guests arriving on the same day or future dates
• Answer incoming phone calls and respond to guest inquiries or requests
• Register all incoming guests and ensure all pertinent information is obtained
• Assist in other departments as needed
• Address and resolve guest complaints in a timely manner
• Block incoming reservations based on guest requests and room availability
• Block arriving reservations of all groups
• Maintain cleanliness of the back office and front desk area
• Anticipate guest needs to provide superior guest service
• Maintain confidentiality and security of proprietary company information and guest information

• Competitive pay
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• Paid training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Customer Service
• Industries:
  Travel Arrangements and Hospitality