Customer Care Coordinator - Order

Position: Customer Care Coordinator - Order Experience I

Customer Care Coordinator - Order Experience I

Location:

801 Lakeside Drive, Mobile, Tennessee

Position Type:
Full-Time / Regular

Job Purpose

Receives and implements new equipment requests, determines reimbursement eligibility, and coordinates the timely provision of services. Facilitates timely order movement through Numotion’s order processing system.

Key Responsibilities

• Assist customers with new equipment requests, obtain demographics, and enter and maintain accurate data in the order processing system while progressing orders through to completion.
• Verify insurance/funding eligibility and benefits, communicate customers’ financial responsibility, and obtain prescriptions and any other medical documentation necessary to obtain funding.
• Enter orders into the order processing system, ensuring accurate and complete intake steps.
• Respond to customer inquiries, requests, and complaints in a timely manner, working with other staff members to increase customer satisfaction and turnaround times.
• Take responsibility to completely resolve issues without additional transfers and de‑scale customers whenever possible.
• Coordinate scheduling of ATPs and seating technicians for evaluations and adjustment requests.
• Meet all set productivity and performance standards.
• Participate in New Equipment department initiatives to continually improve department results.
• Other duties as assigned by manager.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all‑inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

Required Qualifications , Skills, And Experience

• High school diploma or general education degree (GED) or equivalent combination of experience and education.
• Minimum one year of customer service experience.

Preferred Competencies And Qualifications

• Strong communication skills, both written and verbal.
• Strong listening, organization, and priority‑setting skills.
• Ability to work in a fast‑paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation and make a sound decision.
• Ability to provide best‑in‑class customer service.
• Working knowledge of service order processing experience.
• Knowledge of complex rehab equipment and products.
• Prior experience working in durable medical equipment industry.
• Demonstration of exceptional interpersonal and problem‑solving skills both internally and externally with customers.
• Knowledge of MS Word, Excel, PowerPoint, and Outlook.

Physical Work Requirements

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to communicate effectively.
• Ability to work overtime as needed.

Benefits

At Numotion, we offer competitive compensation packages, including medical, dental, and vision insurance, short‑term and long‑term disability, a 401(k), and life insurance.

Equal Employment Opportunity Statement

Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

Organization, able to multi‑task.

Required Experience

Customer Service high level, Healthcare background a must.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Medical Equipment Manufacturing

Referral Information

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