Ford-Mobile Service Coordinator
Listed on 2026-01-10
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Customer Service/HelpDesk
Client Relationship Manager, Office Administrator/ Coordinator
Ford-Mobile Service Coordinator
Mill's Automotive Group, Classic Ford of Columbia, Columbia, SC – Full Time
The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off‑site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail‑oriented, customer‑driven, and thrives in a high‑energy, service‑focused environment. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.
Responsibilities- Manage scheduling and dispatching of mobile service technicians.
- Coordinate communication between customers, technicians, advisors, and parts team.
- Handle logistics, ensuring on‑time service delivery and accurate record‑keeping.
- Monitor and maintain high levels of customer satisfaction throughout the service cycle.
- Collaborate with dealership staff to maximize service coverage and efficiency.
Education & Experience:
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- 2+ years of experience in service coordination, dispatching, or customer service.
- Automotive industry or dealership experience preferred.
- Valid driver’s license and clean driving record.
- Ability to work on‑site during standard dealership hours.
- Willingness to collaborate with technicians, advisors, and parts team.
- Positive attitude and team‑first mentality.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication.
- Customer‑focused mindset with strong interpersonal skills.
- Ability to problem‑solve and adapt in a fast‑paced environment.
- High attention to detail and accuracy.
- Comfortable using scheduling and dispatch software.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience with DMS/CRM systems (CDK) a plus.
- Familiarity with Ford systems or mobile service platforms is a plus.
For more information or to apply, please contact
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