Customer Service​/Service Advisor

Counter Sales Representative / Service Advisor

We are seeking a friendly, professional, and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door. Responsibilities include greeting customers and determining the reason for their visit, listening to customers and gathering information about their vehicle concerns or service needs, creating and writing up service tickets/work orders, preparing and explaining estimates to customers, communicating repair and service information clearly and professionally, entering and maintaining customer and vehicle information in the computer system, answering phones and assisting with customer questions, communicating with technicians regarding customer needs and repair status, keeping customers updated throughout the service process, and providing professional and friendly customer service.

Requirements include strong customer service and communication skills, being well-spoken and comfortable communicating with customers, being comfortable using computers and learning/navigating different software programs, having strong attention to detail when preparing tickets and estimates, being able to communicate pricing and repair information clearly, having a professional appearance and attitude, being dependable, organized, and able to work in a fast-paced environment, and having automotive or repair shop experience is a plus.