ONE, Customer Service​/HelpDesk

Position Number 005357

Position Title One-Stop Generalist I - 005357

Division Finance and Administration

Department 172653 - SFS One-Stop

Minimum Qualifications High school diploma or equivalent and two years of related experience. An equivalent combination of education and experience may be considered.

Preferred Qualifications Customer service in a student focused higher education environment or student support services is preferred.

Job Description Summary The University of South Alabama’s One-Stop department of is seeking to hire a One-Stop Generalist I.

• Supports student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience.
• Answers incoming questions via phone calls, live chats, and in-person visits regarding federal financial aid, student account services, and questions related to other student services areas as needed.
• Directs incoming inquiries to other departments, as applicable.
• Logs communications in the database for audit trail purposes.
• Assists with onboarding and refresher trainings.
• Provides accurate information quickly, efficiently, and with a positive attitude by demonstrating a high-level of communication skills and extensive knowledge.
• Ensures calls and visits are managed with a student-first mentality.
• Attends and participates in schedules events during and after office hours, as needed.
• Participates in extended office hours as scheduled during the year.
• Provides general office support that assists in the functioning of the office.
• Regular and prompt attendance.
• Ability to work schedule as defined and additional hours as required.
• Related duties as required.

Number of Vacancies 1

Job Open Date 11/04/2026

Open Until Filled Yes

Working Days Monday - Friday

Working Hours 8:00 a.m.

- 5:00 p.m.

Job Location Main Campus

Full-time or Part-Time Full Time

Regular or Temporary Regular