Field Service Representative; FSR

Airbus U.S. Space & Defense, Inc offers advanced solutions to meet the most complex U.S. defense, security, space, and intelligence requirements. Celebrating over 50 years in the US, we remain a trusted government partner, leveraging world-class satellite, laser communication, rotor and fixed wing solutions to help our national security, defense and space focused customers meet their missions.

Airbus U.S. looks to employ a commitment driven team, dedicated to enabling our customer's mission success. We are committed to maintaining a diverse and inclusive work environment and a welcoming and engaging staff. With competitive compensation and superior employee benefits, as well as a commitment to fostering individual career growth, Airbus U.S. is the place where top talent wants to work.

P rovide technical support with maintenance, troubleshooting, logistics, training, operational characteristics and other aircraft related subjects. Minimum requirements of five years of turbo-prop airframe and systems experience; preferably with commercial airlines or military. Must be trained and experienced in airframe, systems and components. Familiar with a variety of the field's concepts, practices, and procedures. May perform a variety of complicated and technical tasks.

• Provide consultation and advice to customers on maintenance, troubleshooting, logistics, training, operational characteristics and other aircraft related subjects.
• Carry out periodical visits to all Air Stations.
• Provide liaison support between ADSMA and customers on all matters pertaining to aircraft.
• Assist in obtaining adequate answers to all technical queries.
• Provide direction to customers in the proper use and interpretation of technical publications.
• Provide guidance in the operation and maintenance of ground support equipment and the application of maintenance programs through regular, timely and accurate reports.
• Prepare and submit Monthly Activity Report.
• Completes forms and reports as required in accordance with the company regulations and guidelines.
• Analyze maintenance and operation difficulties and recommend changes to improve the quality of the operation.
• Assist in the embodiment of aircraft modifications (Service Bulletins).
• Provide orientation and on-the-job training personnel and customers as necessary.
• Accomplish fleet operation and maintenance data collection.
• Coordinate with engineering on the preparation of repair schemes and assist with the accomplishment on the aircraft.
• Act as an intermediary representative between the customer and the various departments within Airbus; equally representing both parties to resolve conflict, expedite resolutions to problems, and enhance mutual relationships.
• Communicate with customers to understand unique problems and concerns, providing an opportunity to enhance the relationship.
• Assist in developing solutions (i.e.; training, direction and data) that will resolve any deficiencies.
• Perform factory maintenance training as needed to include material, teaching aids, aircraft systems, proper operational procedures, use of manuals and factory maintenance programs, etc.
• Assist in accident investigation as required:
  • Provide instructions and data to investigating authorities.
  • Represent ADSMA and participate in each engine, propeller, or component tear-down
• Present requested/recommended aircraft modifications or product improvements to Airbus Spain.
• Act as a positive role model in all aspects of professional performance.
• Observe safety procedures and personnel policies.
• Regular attendance is required as outlined in the company's attendance policy.

Note:

This position may require the employee to be on call or otherwise accessible by phone or email on short notice. For this reason, it may be required to carry and participate in the company's corporate cell phone program (Bring Your Own Device - BYOD - or monthly stipend).

• Bachelor's Degree preferred in Mechanical Engineering, Aeronautical Engineering, Aircraft Technology, or an equivalent combination of education and experience.
• Highly organized professional with 7+ years of experience in the field of aviation.
• Computer proficiency with MS Project, MS Office Suite, and various CAD programs.

• Must possess systematic troubleshooting skills in the following areas:
  • Aircraft Electrical
  • Avionics (optional, not required)
  • Hydraulic Systems
  • Turbine Engines /…