EyeCare Advisor

Lens Crafters - Eye Care Advisor

Join to apply for the Lens Crafters - Eye Care Advisor role at Lens Crafters.

With over 900 locations, Lens Crafters is the largest optical retailer in North America and has been an industry leader for over 30 years.

The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. Ensures all patients receive the highest quality optometric care and delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience.

• Greets customers within 30 seconds.
• Answers the telephone promptly (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and/or patient information carefully, identifying special needs and consulting when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment scheduling procedures and computer operation.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments, and properly submits invoices for payment.
• Operates the POS system terminal with accuracy and attention to detail.
• Collects proper payment following company security procedures and retains proper change for various transactions.
• Explains “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company guidelines.
• Maintains a safe working environment for all associates and patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point-of-purchase materials.

• Demonstrates good product knowledge; accurately describes features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that best suit their vision, lifestyle, and budget.

• Performs all pre-examination testing with accuracy and attention to detail; explains measurements and answers patient questions.
• Provides coaching and guidance to patients on the care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

35.04

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Competitive bonus and/or commission plan may also be offered.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. For feedback or requests for accommodations, contact the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

Mobile, AL

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