Collection Specialist

Genesis Staffing is currently looking for a Collections Specialist for their client in Mobile, AL. This is a full time, temp to hire opening. The Collections Specialist is responsible for many duties during a typical workday. They work closely with the sales team and review customer accounts to determine missed or overdue payments. The job is to call customers to notify them of missed payments or contact them by mail to issue a statement of the amount owed to the company.

The specialist will be responsible for processing on-time payments from customers and helping them obtain refunds for services.

• Monitor the company’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Good listening skills
• Communication skills
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
• Negotiating skills
• Patience and stress management
• Problem-solving skills
• Critical thinking skills

Some college preferred, High School diploma required

Genesis Staffing provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.