Market Manager

Position: Market Manager

The role of the Market Manager is key to operational performance and market outcomes. The Market Manager will be responsible for the day-to-day operations of the Market. In collaboration with the Market Physician Executive, the Market Manage will oversee all aspects of the people, process and systems that support the delivery of care, growth, and talent for the Market. Through delegated responsibility the Market Manager will be responsible for aspects of the P&L, including administration and oversight.

The Market Manager will operate in a heavily matrixed organization to help lead a profitable business segment for Monogram Health. Reporting to the Market Physician Executive and matrixed to the General Manager, the Market Manager will be charged with achieving company Organizational Key Results, Key Performance Indicators, and Financial Health of the Market. The Market Manager will work closely with Regional/Market and Centralized clinical and operations Leaders to deliver quality patient care and overall patient and staff experience.

The Market Manager will represent the Market in Monthly Operating Reviews, champion change, implement strategic priorities, optimize operations, deliver results, and drive great culture.

• Direct administrative supervision of Market Clinical and Operations team members.
• Support the development and presentation of Monthly Operating Reviews.
• Along with the Market Physician Executive, lead daily, weekly and monthly meetings with the Market, Region, and
• Enterprise.
• Develop reports, data analysis, root cause on Market KPIs and Trends to guide Market Performance.
• Function as primary lead for Clinical Operations, between Market, Region, and Centralized cross functional stakeholders.

• Responsible for new patient engagement and established patient disengagement to drive growth targets.
• Collaborate with Call Center, Marketing, Provider Engagement, Community Outreach Leaders to deliver on growth plans and strategies.
• Engage with strategic practices and partners in Market, as needed.
• Accountable for patient experience (NPS), service recovery (grievances and complaints) and retention.

• Working closely with Market Physician Executive, Regional, Medical Economics and Finance Leaders, monitor key operational metrics and P&L, leveraging resources and dashboards for performance oversight.
• Management and oversight for scheduling system, processes, and performance.
• Accountable for staff capacity, productivity, and quality in visit cadence, against model of care.
• Drives prioritization of risk visit frequency for highest risk and opportunity patients, to include Clinical Intervention
• Pathways, Admission/Readmission Risk, High Utilizers and Disengagement.
• Responsible for performance outcomes and deliver of Patient and Provider facing evidence-based Care Plans.
• In collaboration with the Market Physician Executive and Clinical Operations, ensures the integrity, timelines, and quality of
• Clinical Documentation in Monogram Health’s EMRs.
• Manage, monitor, and report compliance risks/issues/concerns of the Market, Staff and Delivery of Care.

• Day-to-day delegated supervision of Advance Practice Providers, Registered Nurses, Social Workers, and Market
• Administrative Coordinators.
• Performance Management, coaching and development through skip level and regular 1:1 with team members.
• Support talent acquisition, interviewing and hiring of clinical and operations team members.
• Onboard, train and support the development path for field-based team members.
• Manage staffing against Budget, which includes work force planning and work force management.
• In coordination with the Market Physician Executive, lead, and host bi-annual in-person team building and facilitated
• learning sessions.