Patient Services Supervisor - Mitchell Cancer Institute

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.

USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.

Supervises oncology intake navigation and patient services team; coordinates, participates and supervises the intake process for new patients referred to MCI; assists managers in conducting interviews, assigning duties, approving time off, and handling disciplinary issues; participates in the hiring of staff and holds staff accountable through employee evaluations and disciplinary actions if needed; supports continuous improvement and training needs of new hires;

pre-services functions and assists others with issues; supports continuous improvement and training needs for new hires and new processes; employs excellent customer service skills in accordance with USA I.D.E.A.L customer service standards; demonstrates maturity and professionalism with patients; staff, and leaders; proactively updates patients on waits and delays, responds to patient needs and complaints; proactively identifies opportunities for improvement and facilitates problem resolution;

maintains strong working relationships with administrative and clinical teams; reviews clinic schedules daily, follows proper registration check-in and discharge protocol; obtains patient demographic and insurance information following registration standards or USA Health; verifies and updates patient demographic and insurance information each visit; collects co-payments, prior balance, and other payments as deemed necessary; generates end of batch daily reports for daily deposit;

reviews and endorses daily deposit and accuracy of cash drawers; schedules all follow up appointments consistent with patients’ needs and clinic scheduling guidelines; coordinates future appointments with current appointments scheduled; provides patients with appropriate discharge paperwork and instructions as necessary; answers general telephone inquiries with exemplary phone etiquette and professionalism, and in a courteous manner; triages phone messages to appropriate clinical pools with proper grammar and punctuation;

communicates basic information to patients and customers such as insurance, parking, and driving directions; reviews email daily to stay current with clinic communication; maintains the physical environment for safety of staff and patients; informs site leadership when necessary office supplies and forms are running low, and if any issues occur; sorts and distributes faxes and mail on a daily basis;

ensures daily functioning of office equipment; travels to various MCI locations to provide coverage, as needed; regular and prompt attendance; ability to work schedule as defined and overtime as required; related duties as required.

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

High school diploma or equivalent and four years of clerical experience in a customer service or healthcare setting. Supervisory experience is preferred.

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis.

EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.