IT​/Tech Technician, IT Support

Description

The IT Technician's primary role is to support day to day Operations, end user support, and some server management.

• Install and configure hardware and software components.
• End user computer imaging, configuration and set up.
• Provide help desk support to end users to troubleshoot and resolve issues quickly and efficiently.
• Open and / or close trouble tickets on each call received.
• Escalate problems and requests as necessary to ensure a positive resolution.
• Work closely with members of the IT team to troubleshoot network and systems issues as well as respond to potential cyber threats.
• Create, modify and / or delete user and e-mail accounts
• Perform routine maintenance on various IT equipment.
• Mobile device support; tablets, smartphones, etc.
• Cabling installation and termination
• Maintain an increasing level of proficiency in hardware, software, networking, and other technologies supported by the IT department.
• Document and follow established procedures and user guides.

• Other duties as required.

• College diploma or equivalent.
• 1-3 years of experience in a similar role.
• Hands-on hardware experience and troubleshooting systems.
• Proficiency with Microsoft Windows operating systems.
• Familiar with Microsoft Office applications.
• Understanding of Active Directory, DNS, DHCP, and Group Policy.
• Microsoft Cloud technology experience is a plus.
• Effective interpersonal skills and relationship-building skills.
• Excellent written and oral communication skills.
• Ability to work in a team-oriented, collaborative environment. Strong customer-service orientation.
• Ability to multi-task in a dynamic work environment.

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals of up to 50 lbs.
• Must be able to work a flexible schedule and overtime as needed.
• Occasional after hours, weekends and overnight travel to branch offices.

Thompson Engineering was formed in 1953 to provide quality assurance for construction projects related to industrial, infrastructure, and community development. As a drilling, materials testing, construction inspection, and chemistry laboratory firm, we supported the engineering and construction industry. Our early years were building blocks that allowed us to get our feet wet - literally - performing services along the Gulf Coast's rivers, bayous, and streams .

Today, Thompson Engineering is known for leadership on projects defining skylines, coastlines, and transportation lines. We support clients in the industrial, commercial, transportation, federal, and municipal markets. While we are still one of the first companies on project sites conducting environmental assessments, land surveys, and geotechnical studies, our design teams are close behind. We now deliver cutting-edge solutions to complex infrastructure and building requirements.

And our project management and construction management services mean we are often one of the last teams to leave. From start to finish, we are a proven leader in the planning, design, and construction of major transportation, economic development, and waterfront projects across the Southeast.

Thompson Engineering and Watermark Design Group are equal opportunity employers. M / F / D / V. Pre-employment drug screen and motor vehicle record checks are required.