Client Support Representative

Our client specializes in cost accounting software for facilities in the healthcare industry and is seeking a driven Client Support Representative to serve as a key point of contact for assigned clients. In this role, you’ll support customers throughout their lifecycle—starting with onboarding and follow‑ups, then progressing to deeper software support once clients are comfortable with the system. If you enjoy building relationships
, learning software inside and out, and helping clients succeed through hands‑on support and integrations, this is an excellent opportunity.

• 100% employer‑paid medical and dental coverage for you and your family
• 10 days of PTO to start, with additional days earned with tenure
• 9 paid company holidays each year
• 401(k) with 4% company match
• Quarterly profit‑sharing program tied to company performance

• Be assigned a portfolio of clients and serve as their primary support contact
• Conduct regular client follow‑ups to ensure satisfaction, adoption, and continued success
• Support clients with software integrations and advanced functionality as their understanding grows
• Lead clients through onboarding, training, and product adoption
• Translate client goals into clear plans, timelines, and next steps
• Coordinate with internal teams to resolve issues and deliver timely solutions
• Troubleshoot technical issues, elevate when needed, and ensure prompt resolution
• Balance ongoing client support with new implementations and integration projects

• Customer service experience (healthcare environment preferred)
• Experience supporting software applications and user onboarding
• Familiarity with cost accounting or financial systems is a plus
• Comfortable managing assigned clients, follow‑ups, and ongoing support
• Ability to juggle multiple priorities while remaining responsive and organized
• Willingness to attend client conferences or events as needed
• Associate or bachelor’s degree