L1.Support technician

1 day ago Be among the first 25 applicants

This range is provided by Tata Consultancy Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$63,000.00/yr - $80,000.00/yr

Direct message the job poster from Tata Consultancy Services

Mobile, AL | 4 - 6 years of experience

Must Have Technical/Functional Skills

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution.
• Stakeholder management, share regular updates and assist in preparing operational reports.
• Triaging of issues and coordination with cross functional teams for timely resolution.
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.).
• Maintaining agreed SLA levels and assuring Quality of delivery at all times.
• Adhere to shift rotation plan and Operating model.
• Interaction with SME’s on functional issues.
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area.
• Tracks and report progress to stakeholders.
• Working experience in “Service Now” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes.
• Shift timings:
  Monday to Friday:
  Morning 6:00 am till 2:30 pm, Afternoon 3:00 pm till 23:30.
• On-Call support beyond Office hours.
• Extended Shift timings and Weekend working based on customer requirements.
• Day to day incident monitoring and resolution (Service Now preferred).
• Interaction with client (IT & Business users) on functional issues.
• Willing to work in shifts, this is mandatory.

• Flexible
• Continuous learning attitude
• Meticulous

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

• Mid‑Senior level

• Full‑time

• Information Technology
• Industries: IT Services and IT Consulting

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