Documents Technologies Associate

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at

• Assist Customer print team to develop and document standards for network printers and multi-function printer configurations, network connectivity, and Equipment MFP services integration and implementation
• Review and approve Equipment configurations and update any applicable documentation for network Equipment printers and MFPs considered for installation by Customer
• Assist Customer application owners to troubleshoot application or mainframe printing problems utilizing network printing Equipment (printers and MFPs)
• Install, test, troubleshoot and approve the Equipment print drivers for the related network printing Equipment) in the required printing environments per Customer request.
• Test all Equipment (Xerox printers and MFPs) models, print drivers, and firmware software in the Customer lab environment or designated Site (
  
  Note:
  
  Xerox Production Equipment is tested in the field)
• Perform tasks as outlined in schedule B, XPSAS
• Engage 3rd level technical support for network-attached Equipment Xerox printers and MFPs) connected to the Customer network.
• Technologist will have available, for approved client Personnel, a mutually agreed upon process to request after hour technical support for business continuity and client Major Incident Support Model, after business hours rate will be assessed and quoted as an additional cost.
• Xerox On-Site Document Technologist supporting the Customer’s Output Environment must have Windows Print Administration knowledge
• Windows Print Administration knowledge includes:
• How to set up printers on Windows servers
• How to troubleshoot basic print issues on the print server
• Desktop troubleshooting knowledge on how to install and update drivers on the client workstation and servers
• Maintain an inventory of Equipment within the Output Environment
• Maintain inventory list on customer portal to be updated within 5 business days of change
• List should include Equipment model, location, IP address, and print server where the Equipment is defined
• Monitor disengagement of Equipment or end of life for Equipment in the Output Environment and recommend alternatives
• Make recommendations on Equipment best practices, settings, print drivers, etc.
• Provide recommendations and input into best practices related to all aspects related…