IT Service Agent
Listed on 2026-10-29
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IT/Tech
HelpDesk/Support, IT Support
From wood to pulp to fiber – this is Lenzing.
We weave innovation and respect into sustainability_._Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a Carbon neutral future for you and generations to come.
Make the right choice and contribute to our GOOD FIB RATIONS!
For the area of IT Infrastructure & User Support located in Axis, Alabamawe invite technical experts to submit application for the role as
IT Service AgentReference-No.:
Department PositionEmployee
LocationPurpose & key responsibilities of the role:
Serve as the first point of contact for IT incidents and service requests; escalate complex issues as needed.
Manage incidents, requests, and IT assets within the ticketing system, ensuring accurate documentation.
Administer user accounts and access rights across Lenzing Group IT services.
Configure, deploy, and support PCs, laptops, printers, servers, network switches, and other IT equipment.
Coordinate hardware and software orders and monitor the procurement process.
Create user guides, technical documentation, and deliver user training when needed.
Support production-related IT systems, including PIMS, BMS, PLS, and assist the Automation Team with DCS-related activities.
Comply with all company business, quality, and safety policies.
Our expectations for this exciting role:
BS Degree in in Computer Science, Engineering, or related field. Appropriate training and experience can substitute for educational requirement. IT or related fields
3+ years of experience in IT support, help desk, or service desk environment
Broad knowledge of MS Windows- and MS-Office products, SAP, and Ticket Management Systems
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to prioritize multiple tasks and work effectively in a fast-paced manufacturing environment
Excellent Medical, Dental and Vision insurance
401k with employer match
Competitive pay and vacation
12 paid holidays
A diverse and inclusive workforce where team members can grow and develop
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