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Commercial Insurance Agency Manager
Job in
Mobile, Mobile County, Alabama, 36624, USA
Listed on 2025-12-27
Listing for:
Capstone Search Group
Full Time
position Listed on 2025-12-27
Job specializations:
-
Insurance
Risk Manager/Analyst -
Management
Risk Manager/Analyst
Job Description & How to Apply Below
About the Role
Leading all client service operations for a large independent insurance broker in Mobile, as Commercial Insurance Agency Manager you develop, lead, and manage account management teams to ensure a high level of client satisfaction and retention while meeting the agency’s overall goals and objectives.
Duties & Responsibilities- Lead recruitment, hiring, onboarding, training, and performance management of client service staff (account managers and CSRs)
- Promote the agency’s Best Practices platform to make sure it’s fully implemented and closely followed, providing consistency in service and compliance
- Manage workloads to maintain a good balance
- Serve as a conduit between the sales and leadership teams for good collaboration and shared goals
- Assist in the resolution of escalated customer service, marketing, or claims issues even though no accounts will be directly assigned to you
- At least ten (10) years of commercial insurance experience
- Active state insurance license
Tagged as: casualty, commercial lines, hiring, insurance, leadership, management, performance management, property, recruitment, training
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