Workday HCM Consulting Services Manager

Overview

The Manager, Consulting Services is a “go-to” practice leader that provides expert guidance, advice, and development support to the Consulting management team and their subsequent team members. This individual assists the sales team with sales activities such as orals, estimations, and Statements of Work (SOWs). They work closely with Engagement Managers, Project Managers, Managing Consultants, and leads, acting as a liaison between the Consulting team and executive management.

They identify business needs, staff projects, and ensure that the work/life balance of our consultants is monitored and adjusted appropriately.

• Oversight responsibility for projects across the practice.
• Oversee and assist Engagement Managers and team members when needed to identify project needs, reduce risk, and develop solutions and strategies.
• Support the RFP response and pursuit process for Consulting work.
• Assist in the recruitment, development, and management of a diverse, remote team of consultants supporting Workday applications.
• Promote a team-oriented, challenging, and innovative work environment.
• Lead and manage Senior Managers and/or Managing Consultants to ensure consultants adhere to the activities, processes, and procedures outlined in Workday and the Cynergy Implementation.
• Drive team and individuals to achieve high customer satisfaction levels.
• Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence.
• Ability to build trust-based relationships and identify and foster business development opportunities.
• Perform role of mentor and coach.
• Analyze team skills and provide cross‑training to maintain teams’ ability to staff projects appropriately.
• Advise management team on team members’ level of expertise and availability.
• Establish direct reports’ goals and objectives during the bi‑annual review process.
• Direct the collection of performance feedback from customers and engagement/project managers on a quarterly basis or upon completion of projects for the entire team.
• Direct the collection of all internal contributions for team members.
• Drive the bi‑annual performance review process for the Consulting team.
• Review estimates for sales opportunities.
• Review SOWs for language and accuracy.
• Attend Orals and prospect meetings.
• Manage utilization to targets.
• Monitor the sales pipeline to ensure accurate capacity planning for the team and assign resources to projects.
• Schedule regular 1:1 meetings with direct and indirect reports.
• Assess team member skills and maintain a skills matrix.
• Meet with team members bi‑annually to provide performance and client satisfaction feedback.

• Possess 3‑5 years of Workday (or other ERP) Consulting implementation experience.
• Bachelor’s degree or equivalent.
• Proven experience leading a virtual team.
• Fast learner, detail oriented, decisive, and enjoy fast‑paced work environments.
• Must work well within and across teams to get things accomplished.
• Possess sales engagement experience estimating and presenting.

Applications will be accepted until 03/9/2026. The annual salary for this position is between USD $169,769 – USD $212,441 depending on experience and other qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe, and Asia Pacific
• An abundance of affinity groups to meet your needs

• Work as One:
  We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar:
  We always aim for excellence in how we work and what we deliver.
• Dare to Innovate:
  We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing:
  We all lead with integrity and always make the ethical choice.
• Own It:
  We own the outcomes for our company, colleagues, and community.

Mid‑Senior level

Full‑time

Consulting, Information Technology, and Sales

IT Services and IT Consulting