Branch Operation Manager

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The Branch Operations Manager will oversee the daily operations and project delivery for our Florida and Alabama offices. This role requires strong leadership, technical expertise, and proven experience in both infrastructure and commercial construction projects. The ideal candidate must be a licensed Professional Engineer (PE) with extensive project management experience and the ability to drive operational excellence while ensuring compliance with industry standards and company objectives.

• Assist in the establishment of the strategic direction and ensure program management standardization and practices are aligned with capacity and performance demands placed on CERM.
• Assist in the development of the office utilization of best practices in civil engineering design, program management CEI for effective and efficient delivery of product to the customer. Requires a strong passion for leading quality delivery of service and customer satisfaction in an organization.
• Implement department communication policies and practices to disseminate program requirements, monitor schedules and surface issues to ensure satisfactory completion of contract requirements within schedule and budget constraints.
• Collect data and prepare information to meet the requirements of customer visits associated with non-business development related issues such as audits, delivery status, reviews, assessments, rate readiness reviews and other supporting information.
• Confers with senior staff members to review targets and discuss required changes in goals or objectives resulting from current status and conditions.
• Assist with establishing realistic customer satisfaction goals and supporting tactics in company business plans.
• Develop reportable key performance indicators with Project Managers and support staff.
• Identify program/contract risks and manage appropriately, escalating as appropriate for visibility to the CERM management team.
• Assist in the review of operational activities, costs, operations and forecast data to determine department progress toward goals and objectives.
• Participate in all major departmental customer related decisions for CERM.
• Manage a project team to ensure development and execution of project plans, alignment of project goals with stated corporate strategy and objectives.
• Develop tools and mechanisms for monitoring project progress, intervention and problem solving within project team and line managers.
• Assist and lead the implementation and management of day-to-day project management procedures; project controls; specific communication tools that enhance information exchange; department metrics reporting; project management files/databases.
• Manage the development and execution of project development plans and timelines.
• Facilitate communication across the company with a solution-oriented focus and presents strategies and plans to Sr. and Executive management.
• Develop and provide guidance on resolving program challenges within the office operations.
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people.
• Facilitates meetings, produces minutes and follow up action items.
• Creates, manages, and tracks project timeline and other appropriate metrics.
• Creates, edits and presents project updates on scope, cost and schedule, as needed.
• Prepares regular status reports and presentations.

• Knowledge of team dynamics, structure, roles and responsibilities.
• Demonstrated people management skills.
• Strong influence and intrapersonal skills.
• Excellent meeting management skills.
• Proficient skill using MS Office Suite i.e., Word, Excel, PowerPoint.
• Demonstrated ability to implement project and quality controls in fast-paced environment.

• 15 years of A-E-C industry specific experience at a managerial or high level.
• 10 years of program and project management or operations management experience.
• Bachelor’s Degree in Business, Engineering, Construction Management, or related field.
• Master’s Degree in Business Management, Engineering, or related field.
• Proven profit and loss experience.
• Demonstrated client development and management experience.

• Certified in Project Management or Program Management is preferred, but not required.
• PE in Alabama, Georgia, Florida required.
• RLS in Alabama, Georgia, Florida a plus.
• PLS in Alabama, Georgia, Florida a plus.
• Advanced degree in engineering, project management, business, scientific or related discipline preferred.
• ALDOT, GDOT, FDOT experience preferred.
• Infrastructure project experience required.
• Commercial experience.

• This job combines office with some field work.
• Willingness to travel extensively to various project sites - Primarily Florida, Alabama & Georgia.

• Adaptability/ Flexibility: adapts to change, opens new ideas, takes on new…