Terminal Manager-Drayage

Overview

The Terminal Manager – Asset Drayage effectively manages the Asset fleet Drayage operations, supports remote operations and employees, and has site P&L responsibility. In addition, they will exceed customer expectations and support additional business opportunities for NFI. The Terminal Manager is the person ultimately responsible for that operation.

• Manages day-to-day operations of facilities and subordinate staff including supervisors, coordinators, clerks, spotters, and drivers.
• Accountable for interaction with the customer on an ongoing basis regarding service, customer reviews and continuous improvement.
• Develops and manages a comprehensive strategy for the operation by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.
• Supports long-term capacity needs based on sales, forecasts and historical data as well as driver retention in the operation.
• Develops a strategic plan to ensure the efficient and cost effective operation and utilization of the equipment and personnel.
• Oversees delivery/logistics, regulatory compliance, productivity improvement, planning and organization, problem solving, project management and communication to top‑level management.
• Oversees and ensures all customer pick‑up and delivery requirements are meeting customer standards. Works closely with Terminals, Steamshiplines and Distribution managing container move life‑cycle for customers.
• Creates and executes compliance of both internal and external SOP’s.
• Ensures that equipment is utilized in the most efficient manner.
• Sources all avenues to grow revenue base with both dedicated and non‑dedicated customers.

• Integral role for facility P&L and budget preparation.
• Oversees billing activity and payables.
• Reports out on locations financial and operational performance.
• Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
• Conducts annual review of customer contracts, determining and recommending annual increases to the Regional Vice‑President and Director of Business Development.

• Communicates service issues, upcoming workload, and any other pertinent company information to appropriate personnel and customer.
• Ensures proper staffing and support hiring initiatives.
• Ensures all new employees are properly on‑boarded; completing required paperwork and following a structured training schedule.
• Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.
• Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures.
• Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
• Visits other projects and participates in department or company meetings, as necessary.
• Provides feedback, coaching, guidance, and recognition to enhance others’ skill development.
• Plays an active role in employee development and talent selection.
• Acts as a role model for the department in support of corporate purpose, vision, and values.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and makes recommendations and approves annual compensation increases.
• Exhibits a commitment to self‑development by staying current on information, tools, and systems.
• Interacts and lends support to the other NFI operations.

• Ensures the safe, clean and efficient operation of the work area to meet service standards.
• Actively supports and participates in all safety initiatives.
• Performs safety observations to coach employees on safety procedures.

• Bachelor's degree in Supply Chain, Business or related field, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company, High School Diploma or equivalent required.
• At least 3+ years’ overall experience in supply chain.
• Experience…