Assistant Branch Manager

Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS

The Assistant Branch Manager supports the daily operations, sales, lending, and member service activities of the branch. This role assists the Branch Manager in leading branch staff, ensuring compliance with regulatory and operational requirements, resolving escalated member issues, and maintaining effective cash, security, and audit controls. The Assistant Branch Manager actively supports loan production, member retention, business development, and relationship growth while helping drive branch performance and delivering exceptional member experience.

Performs supervisory duties in accordance with the credit union's policies and procedures and all applicable federal, state, and local laws. Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution;

and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements.

• Performs branch servicing duties as needed to include teller and lending functions.
• Responsible for daily branch opening and closing duties according to policies and procedures.
• Assists in business continuity planning.
• Serves as point of contact for escalated issues.
• Provides overrides within the scope of authority.
• Effectively uses the (Customer Relationships Management) CRM tool to create, monitor, and manage Sales and Referrals for consumer & business accounts.
• Assists the Branch Manager in audits as required by internal controls and shares responsibility for the security of the vault or safe.
• Performs quality reviews of incoming accounts and lending applications.
• Assists with researching/reconciling teller outages.
• Ensures quality review reports are uploaded into the document management program.
• Assists the Branch Manager with alarm checks, ordering and disbursement of cash and coin shipment, and reporting Supervisory.
• Assists in maintaining the branch cash dispensing equipment to include ATM, TCR (cash recycler), and coin machines for balancing, servicing, and cleaning.
• Responsible for maintaining branch supply and monetary instrument inventory.
• Assists Branch Manager in attending Community Functions and building (Select Employer Groups) SEG relationships within the community.
• In support of sales and production efforts, makes outbound phone calls to contact members regarding products or services for which the member qualifies.
• Responsible for cross-selling credit union services.
• Stays abreast of credit union products and services for cross-selling opportunities and of credit union policies, procedures, and regulatory updates
• Provides merchant referrals directly to the merchant for business accounts.
• Serves as subject matter experts.
• Serves as primary point of contact for org initiatives as assigned.
• Responsible for branch…