Operations Manager

McCorquodale Transfer

Pay:$30.00-$35.00 per hour, based on experience
Job Type: Full-Time
Work Location: In Person
Schedule: Monday–Friday, with additional hours and schedule flexibility as operational needs require
Travel: Approximately 30–40%

McCorquodale Transfer is seeking an experienced, hands‑on Operations Manager to oversee daily moving, transportation, and warehouse operations while actively supporting crews in the field.

This is a working management position that requires a balance of operational leadership, customer service, logistics coordination, and physical labor. The Operations Manager is expected to lead by example, regularly working alongside crews, operating moving trucks, handling furniture and household goods, and performing the responsibilities of a Crew Leader or Professional Mover as needed.

The ideal candidate is a proactive, solutions-oriented leader who can manage multiple priorities, develop employees, maintain operational efficiency, and deliver the exceptional service standards expected by McCorquodale Transfer.

• Oversee daily moving, transportation, and warehouse operations to ensure efficiency, productivity, and customer satisfaction.

• Coordinate crew schedules, dispatch assignments, truck availability, and daily operational needs.

• Plan and adjust routes, staffing, and equipment assignments to accommodate changing business demands.

• Monitor job progress throughout the day, addressing delays, staffing concerns, and operational challenges as they arise.

• Ensure jobs are completed safely, efficiently, and in accordance with company standards.

• Assist with operational budgeting, labor management, expense monitoring, and resource allocation.

• Identify opportunities to improve workflows, productivity, service quality, and operational profitability.

• Actively participate in daily field operations, including residential and commercial moves, deliveries, installations, and other assigned services.

• Perform the duties of a Crew Leader, Professional Mover, or Driver whenever operational needs require additional support.

• Safely operate company vehicles, including moving trucks, in accordance with licensing requirements, DOT regulations, and company policies.

• Load, unload, pack, wrap, protect, transport, and position furniture, household goods, and other customer property.

• Assist with furniture assembly, disassembly, and placement as required.

• Lead crews on job sites, ensuring proper handling techniques, efficient workflows, and professional customer interactions.

• Respond to unexpected staffing shortages, job complications, and customer needs by providing direct assistance in the field.

• Maintain a consistent presence in the field to evaluate crew performance, reinforce expectations, and ensure service quality.

• Supervise, coach, and support drivers, movers, crew leaders, and warehouse personnel.

• Provide hands‑on training in proper moving techniques, equipment operation, customer service, safety procedures, and company standards.

• Conduct regular performance evaluations and provide constructive feedback to support employee development.

• Address employee performance, attendance, conduct, and safety concerns in coordination with Human Resources.

• Assist with onboarding, training, and developing new employees.

• Promote accountability, teamwork, professionalism, and a positive work environment.

• Lead by example by demonstrating a strong work ethic, operational knowledge, and a willingness to perform the same physical duties expected of field employees.

• Serve as a primary point of contact for…