Server; De-railed Diner Robertsdale

The Cashier at De-Railed Diner is responsible for providing excellent customer service by accurately processing customer transactions, maintaining a clean and organized cash register area, and assisting with other duties to ensure a smooth, efficient dining experience. The Cashier will also interact with customers, address any questions or concerns, and contribute to a positive atmosphere in the diner.

• Customer Service:
  • Greet customers as they enter and provide a friendly, welcoming atmosphere.
  • Answer customer inquiries and assist them with menu choices, providing recommendations when needed.
  • Process customer orders and payments accurately and efficiently.
  • Resolve any customer complaints or concerns in a professional and courteous manner.
  • Ensure customers have a positive dining experience by offering outstanding customer service.
• Cash Register & Payment Processing:
  • Accurately operate the cash register, ensuring all transactions are processed correctly, including cash, credit, and debit card payments.
  • Handle cash, make change, and provide receipts as needed.
  • Ensure that the register area is tidy and organized, including keeping track of cash drawer and ensuring it is balanced at the start and end of each shift.
• Order Management:
  • Enter customer orders accurately into the system and ensure that the kitchen staff receives correct details for preparation.
  • Communicate any special requests or modifications to kitchen staff.
  • Ensure that all orders are processed and delivered to customers in a timely and efficient manner.
  • Assist with packaging takeout orders and ensure all items are correctly included.
• Cleanliness & Organization:
  • Maintain a clean and organized cash register area, including wiping down counters and ensuring the space is clutter-free.
  • Help maintain cleanliness in the dining area, including clearing tables and helping with minor cleaning tasks during quieter periods.
  • Stock napkins, condiments, utensils, and other necessary supplies at the register and dining areas.
• Team Support:
  • Work collaboratively with servers, kitchen staff, and management to ensure smooth operations during busy hours.
  • Assist other team members as needed during peak times, such as refilling drinks or clearing tables.
  • Communicate effectively with other staff to ensure customer needs are met.
• Sales & Promotions:
  • Inform customers of any promotions, specials, or new menu items.
  • Upsell items when appropriate, such as desserts, drinks, or sides.
  • Assist in maintaining the integrity of promotional materials, ensuring they are up-to-date and visible to customers.

• Previous experience in a customer service role, preferably in a restaurant or diner setting.
• Basic math skills and the ability to handle cash transactions.
• Strong communication and interpersonal skills.
• Friendly, approachable demeanor with a focus on customer satisfaction.
• Ability to multitask and stay organized in a fast-paced environment.
• Must be reliable, punctual, and flexible with hours, including weekends and evenings.

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Ability to work in a fast-paced, high-energy environment.

• A positive attitude and the ability to work as part of a team are essential.
• Attention to detail and a focus on maintaining a clean, organized workspace are key responsibilities.

The Cashier role at De-Railed Diner is essential in creating a positive first impression for customers and ensuring smooth transactions. If you enjoy interacting with people and working in a dynamic, fast-paced environment, this position offers an exciting opportunity to be part of a fun and dedicated team!