Account Manager

Job Summary

Help make a difference!

Caption Call is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the Caption Call phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts.

This is a full‑time position with potential for career growth and advancement.

• Generate leads by demonstrating the Caption Call phone and service directly to eligible users
• Manage a territory through in‑person interactions, presentations and events using direct sales methodologies
• When assigned, work with Hearing Care Professionals on the patient certification and referral process
• Represent Caption Call at various events as assigned
• Adhere to strict compliance policies set by the company
• Utilize company CRM to log daily activities
• The account manager has access to highly confidential, sensitive information relating to the employees of Caption Call. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Other duties as assigned

This position has no supervisory responsibilities.

25‑50%

Minimum:
High School Diploma or GED

• Provide excellent customer service
• Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual healthcare professionals
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Outside Sales or similar experience
• Familiarity with assistive devices for the hearing impaired is a plus
• Experience working with senior citizens
• Basic computer knowledge and experience

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and Caption Call. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

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Equal Employment Opportunity :
Caption Call and Sorenson Communications are an EOE, Disability / Age Employer.

Our Mission …Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision …To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human‑centric solutions. We strive to increase accessibility and inclusion through communication solutions for all : call captioning and video relay services, over‑video and in‑person sign language and spoken language interpreting, translation, real‑time captioning, and post‑production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values :
Customer First, Can‑Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.