Customer Service​/Sales

The lack of make-up air in a building can cause serious problems. Many times the problems are not even recognized and show themselves in ways that most people do not think about. A properly designed and installed ventilation system provides environmental control by avoiding negative pressure. Uncontrolled infiltration of air through window sashes, doors and

Inside Customer Success | Technical Orders | Industrial Equipment Support

Industrial plants & manufacturers

This is not a call-center or retail support job. This is a hands-on industrial customer service role for someone who likes solving problems, staying organized, and helping manufacturing customers keep their operations moving.

When an industrial plant needs a pump, fan, dust collector, scrubber, part, or engineered solution, delays and confusion can be expensive. Your work helps customers get the right information, the right equipment, and the right follow-up at the right time.

• Process B2B purchase orders and match customer requirements against internal quotes, manufacturer documentation, and project details.
• Prepare, enter, and follow up on quotes for parts, equipment, service items, and engineered solutions.
• Review purchase orders, delivery terms, pricing, scope, and exceptions before order entry so issues are caught early.
• Coordinate lead times, shipping details, and status updates with manufacturers, customers, outside sales, and internal team members.
• Track open orders and communicate proactively, so customers know the status.

• Serve as a dependable first point of contact for customer questions related to industrial equipment, parts, order status, and documentation.
• Work closely with applications engineers to verify part numbers, equipment compatibility, replacement options, and specific requirements.
• Maintain accurate customer records, service history, quote activity, and communication notes in company systems.
• Build practical working relationships with plant maintenance teams, engineers, procurement contacts, manufacturers, and Fluid Engineering sales engineers.
• Help customers navigate urgent situations, including downtime, repair needs, expedited orders, and shutdown-related requests.

• You are organized, detail-oriented, and comfortable juggling multiple open orders, requests, and follow-ups without losing track.
• You like learning how things work and are not intimidated by industrial equipment, part numbers, drawings, data sheets, or technical terminology.
• You communicate clearly, professionally, and directly by phone, email, and internal notes.
• You enjoy being part of a team where sales, applications engineering, operations, and customer service work together to solve problems.
• You take ownership. If a customer needs an answer, you either find it, follow up on it, or make sure the right person is engaged.
• You understand that great customer service is not just being friendly. It is accurate, responsive, and dependable.

• 3+ years of experience in customer service, inside sales, order management, purchasing, operations support, or a related role in an industrial, manufacturing, distribution, technical, or B2B environment.
• Strong computer skills and the ability to work efficiently in Microsoft Office and business systems such as ERP, CRM, or Microsoft Dynamics platforms.
• Ability to read, compare, and organize information from quotes, purchase orders, data sheets, drawings, emails, and manufacturer documentation.
• Strong written and verbal communication skills, including the ability to explain status, requirements, and technical information in plain language.
• Sound judgment,…