Service Operations Specialist

Service Operations Specialist

Lumos is looking for a Service Operations Specialist to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses, including fiber facilities, GPON/PON systems, routers, switches, DSL equipment, and more. You will handle provisioning, testing, maintenance, and troubleshooting, and will also install cross-connects at cross‑connect and LCC cabinets for fiber circuits.

Working onsite with customers and in collaboration with our Service Operations Center (SOC), you will play a key role in ensuring seamless connectivity.

Lumos is on a mission to deliver lightning‑fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. As of April 1, 2025, we joined forces with T‑Mobile to launch T‑Fiber—a joint venture that blends Lumos’ infrastructure expertise with T‑Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi‑family buildings across nine states in the East and Midwest. Our growth focuses on Ohio, Alabama, Florida, and Georgia, with a goal of reaching 12–15 million homes by 2030.

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We believe in creating new opportunities through uninterrupted Internet and limitless capacity, disrupting the status quo with a startup mindset and servant leadership. Our purpose is to put people first, reinvent ourselves continuously, and build loyalty with our customers and teammates.

• Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
• Conducts advanced OTDR traces & fiber characterization.
• Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
• Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
• Serves as an SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
• Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.
• Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.

• Strong verbal and written communication skills.
• Experience interacting directly with customers to troubleshoot.
• Safe driving record.
• Experience using MS Office Suite.
• Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA‑607).
• Experience maintaining power equipment, including rectifiers, batteries, and generators.
• Ability to read & understand cross‑connects for fiber LCC cabinets & splitters.
• Extensive experience with advanced GPON and fiber‑based services & equipment.
• Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware.
• Proficient in IP subnetting.
• Supports the development of Operations Service Technicians on the team.

• 5–7 years of Fiber or Telecom industry experience required.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes’ driving distance of assigned reporting location.
• Committed to continuous learning & process optimization.

• Ability to climb utility poles (where applicable) and work at heights.
• Utilize handle extension and stepladders as required.
• Ability to work in attics, crawl spaces, and confined areas.
• Capable of lifting and transporting 50 lbs. over a distance of 50 feet.

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

• Comprehensive…