Support Services Manager: Sybil Smith Family Village

Support Services Manager:
Sybil Smith Family Village Transitional Housing Program

The Support Services Manager is a full-time position scheduled from 8AM
-5PM and primarily responsible for management of life skills programs and activities, front office duties and other responsibilities as set forth below. Support Services Manager ensures a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies, and procedures of the program and agency.

• Works directly with residents to provide such things as new resident orientation (Sybil Smith and Dumas Wesley), life skills instruction and addresses major policy violations.
• Addresses immediate basic needs for families entering shelter including orienting family to facility, schedules,curfews, program rules and staff.
• Works closely with the Program Director to maintain communication, resident progress, statistical accountability andclient testimonials.
• Works closely with Case Manager in interviewing potential transitional housing referral, as needed.
• Conducts all inventories of donations and logs all donations in a workable spreadsheet.
• Completes thank you notes for all donations.
• Promotes activities to increase competence with activities of daily living, parenting and independent living skills.
• Encourages residents’ participation in volunteer opportunities at Sybil Smith and Dumas Wesley.
• Administers routine and/or random drug tests to residents, as needed.
• Schedules and maintains life skills calendar.
• Provides supplies to meet basic needs such as meals, linens, lock for cabinet and hygiene supplies.
• Answers telephone and responds to inquiries. Provides resources and referrals for crisis calls received throughout shift.
• Conducts regular facility safety checks and fire drills.
• Conducts multiple apartment checks throughout the week, ensuring cleanliness and safety of each apartment, and communicates any apartment needs and concerns with Program Director.
• Reinforces cost-saving measures, such as reducing electricity consumption and reusing supplies, and evaluatesworkflow processes.
• Works alongside Program Director and coordinates periodic review and revision of program procedures.
• Manages all maintenance requests and schedules all appropriate contractors to address maintenance needs.
• Other tasks as requested by Program Director.

• Associate’s or Bachelor’s Degree preferred.
• 1 - 2 years of experience working in housing/shelter or nonprofit setting.
• Valid driver’s license that meets Dumas Wesley’s insurance requirements.
• Ability to drive a 15-passenger van when necessary.
• Ability to defuse crisis situations both within team settings and independently.
• Ability to document program activities and carry out scheduled or spontaneous tasks