Patient Transportation & Logistics Coordinator

Join apply the Patient Transportation & Logistics Coordinator role at AltaPointe Health Systems

• Program Implementation:
  Design and implement a transportation program for patients, including a Non‑emergency Medical Transportation (NEMT) software for scheduling, routing and dispatching.
• Coordinate Patient Transport:
  Oversee scheduling and coordination of non‑emergency medical transportation services, ensuring timely and safe transportation for patients to and from medical appointments. Maintain a detailed schedule of transportation requests, utilizing NEMT software, including pick‑up and drop‑off times.
• Communication:
  Communicate effectively with patients, healthcare staff, and transportation personnel to ensure smooth, accurate, and timely transportation of patients.
• Ensure Patient Safety:
  Safely transport patients by adhering to all safety protocols and guidelines during transport, including checking equipment and ensuring patients are securely fastened during transit.
• Monitor and Maintain Schedules:
  Maintain and track transportation schedules for patients, prioritizing urgent and critical transport needs to ensure on‑time service.
• Documentation and Record‑Keeping:
  Maintain patient eligibility records, transportation logs, and other necessary documentation. Use relevant software systems to track and manage transportation requests, outcomes, and billing.
• Coordinate with Healthcare Teams:
  Work closely with nursing, medical staff, and other departments to align transportation schedules with patient care needs.
• Handle Special Requests:
  Accommodate specific patient needs such as wheelchair transport, oxygen assistance, or other medical support during transport.
• Supervise Transport Staff:
  Oversee drivers, providing guidance, training, and support to ensure safe and efficient operations.
• Customer Service:
  Provide excellent customer service by ensuring a compassionate, respectful, and professional approach to patients during transport.
• Problem‑Solving:
  Address any issues or delays related to patient transportation, resolving problems promptly and effectively.
• Crisis Management:
  Provide support in crisis situations, helping patients connect with emergency services when needed and ensuring timely care.

• Oversee maintenance, repair and operational readiness of the transportation fleet per established protocols.
• Schedule regular inspections and preventive maintenance to keep fleet vehicles safe, clean and compliant with safety standards.
• Manage vehicle repair requests and coordinate with mechanics or third‑party service providers to address issues promptly.
• Maintain detailed records of all fleet maintenance activities, including service history, repairs and inspection reports.
• Monitor fuel usage, vehicle performance and identify cost‑effective opportunities for fleet management.

• Lead program planning, development and implementation.
• Evaluate the efficiency and effectiveness of the NEMT program and recommend improvements.
• Stay informed about industry best practices, new technologies, and relevant regulations to improve service delivery.
• Monitor staff productivity.
• Ensure all staff provide quality services.
• Ensure competency of staff.
• Monitor staff mileage, including ensuring logs are complete and calculations are correct. Ensure staff has current and valid driver’s license and vehicle insurance.
• Interview and screen applicants when necessary and complete appropriate form as outlined in personnel policies and procedures.
• Provide training in general orientation of the facility, policies, procedures, operations and specific skill areas.
• Objectively complete staff performance evaluations and route to Human Resources on a timely basis.
• Provide staff with consultation and supervision as needed.
• Provide coverage and assistance as needed.
• Effectively collaborate with other AltaPointe programs and outside sources.

• Seek supervision and consultation as needed.
• Accept and employ suggestions for improvement.
• Actively work to enhance clinical skills.

• Treat patients with care,…