Transportation Operations Specialist - PT

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2 days ago Requisition

Salary Range: $19.00 To $21.00 Hourly

Description of Position:

Under the direction of your supervisor, the Transportation Operations Specialist provides day-to-day operational and administrative support for transportation activities. This role is responsible for receiving and processing transportation requests, accurately entering job data, coordinating dispatch activities, and maintaining clear communication with drivers, internal teams, customers, and vendors. The position supports efficient, timely, and compliant transportation operations across multiple locations, with a strong focus on accuracy, responsiveness, and customer service.

Summary of Objectives:

Dispatch & Operational Support

• Receive, review, and process transportation job requests via phone, email, portals, or internal systems.
• Coordinate dispatch of drivers based on real-time operational factors such as arrival/departure times, locations, service requirements, and customer needs.
• Monitor job queues, workflows, active jobs, and driver status, identifying issues or delays, and escalating concerns as appropriate.
• Proactively monitor flight schedules, vessel arrivals, and driver locations to anticipate disruptions or delays, coordinating closely with the Transportation Operations Coordinator and Transportation Operations Manager(s) to maintain service continuity.
• Support dispatch coverage as needed to maintain continuous operations, including after-hours or on-call support when required.
• Submit PODs to customers and follow up with vessels/launches to secure missing PODs.
• Arrange hotel accommodations and travel logistics for transportation crews as needed.
• Follow up on documentation such as PODs and ensure all freight or spare shipments include proper paperwork.

Job Intake & Data Management

• Validate all job details, including pickup/drop-off locations, schedules, service types, and special requirements.
• Accurately and timely input and update job information in internal systems; designate crew ranks and provide pertinent information as required.
• Ensure all updates, changes, and critical information are communicated clearly to relevant stakeholders.
• Collaborate with internal teams to resolve missing, unclear, or inconsistent job details prior to processing.
• Maintain accurate operational records and documentation in accordance with company procedures and regulatory requirements.
• Ensure spares are properly located, schedule deliveries in alignment with ship schedules, and update inventory.

Coordination & Communication

• Coordinate transportation activities such as crew changes, spare and package deliveries, and related logistics.
• Communicate professionally and courteously with drivers, customers, vendors, and internal teams using multi‑line communication systems.
• Communicate with clients, partners, or vendors as needed to confirm service information or clarify requests.
• Escalate any job‑related issues or inconsistencies to the appropriate personnel for resolution.
• Ensure verbal and written communications are delivered accurately, timely, and completely.

Reporting & Compliance

• Prepare and submit operational or activity reports as requested by management, ensuring that all data is accurate and up to date.
• Support compliance and documentation standards, ensuring required forms and records are complete and properly stored.

Misc.

• Provide dispatch oversight as needed, ensuring optimal routing and scheduling decisions in alignment with operational constraints and client expectations.
• Abide by company HSEQ policies and procedures.
• This job…