Office Technician; General

Job Title

This position is located in the city of Modesto.

This is a 12 month limited term position that may be extended and/or may become permanent pending budget approval. Under the general supervision of the Team Manager, Supervisor I, the Office Technician (General) independently provides technical and clerical support to the Team Manager, and the VRSD team by performing specialized duties related to the vocational rehabilitation services delivery process consistent with the Code of Federal regulations, California Code of Regulations related to the VR program and the department Rehabilitation Administrative Manual Sections 12 and 30;

and state procurement requirements. The San Joaquin district is responsible for service delivery of Federal Title I Vocational Rehabilitation Services Program. The services assist eligible individuals in achieving their employment goals by providing training, assistive technology, supported employment and job placement support. District staff will also conduct eligibility determinations for applicants for services and direct post-employment services for individuals who find jobs as a result of DOR services.

The Office Technician (General)-Case Service is the first point of contact and communicates with applicants and participants regarding the DOR VR program; uses good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations; responds to inquiries from consumer-related external stakeholders to expedite timely provision of information and services; provides information to applicants and consumers in person and on the phone regarding various DOR processes;

gathers information from consumer necessary to research answers or solutions to a variety of inquiries or situations. Request medical records from consumers to assist the QRP determine eligibility for vocational rehabilitation, LEAP and/or Schedule A employment programs; consults with consumers to provide information and to answer questions regarding DOR procedures and processes to procure goods and services for participation in the VR program;

assists consumers with completion of authorizations for services; tracks and implements plan related services for consumers; reviews incoming invoices to ensure proper completion (accounting codes) for payment processing and prepares Invoice Dispute Notifications (STD 209) as needed;
Sends letters and makes phone contact with consumers, vendors, and service providers to implement the VR activities identified in the Individual Plan for Employment (IPE); processes incoming and outgoing mail for unit including specialized mailing as needed; sends electronic requests to route, transfer, and close cases as assigned and other duties as required.

Multiple vacancies may exist.