Information Systems Specialist - Networking & Operations​/Information Technology - Central Services

Information Systems Specialist – Networking & Operations / Information Technology – Central Services

Job Title:

Information Systems Specialist – Networking & Operations / Information Technology – Central Services (Yosemite Community College District – Central Services, Modesto, CA).

Salary Range
: $6,009 to $7,684 per month (2024‑2025 Classified Salary Schedule). Appointments are hired at the first step of the range; the second step is paid after the first year of satisfactory service with subsequent steps annually thereafter to a maximum sixth step.

Workplace
:
Central Services, Modesto, CA. 40 hours per week, 12 months per year. Monday through Friday: 8:00 am – 5:00 pm. (Some evening and weekend hours may be required.)

Benefits
:
District pays for employee and dependent health options, vision and dental insurance, income protection and life insurance premiums. Estimated cost of district provided benefits: $24,408 annually.

Definition
:
Under direction, performs advanced and complex paraprofessional, technical, and customer support duties related to troubleshooting, installing, configuring, and maintaining desktop computer, peripheral, server, and other network system hardware and software. Receives, documents, and resolves user help requests and provides hands‑on technical assistance pertaining to desktop hardware and software problems; assists users with questions regarding desktop system operations and procedures; monitors and maintains performance of connected systems, including those in computer laboratory settings;

and performs related work as assigned.

• Provides advanced technical assistance to system users by responding to help requests and troubleshooting desktop computer, peripheral, server, and other network system hardware and software; determines severity of the problem and resolves or refers to higher‑level support staff.
• Coordinates and provides technical support for academic computer labs; sets up file share security; monitors and evaluates operational processes; installs and maintains laboratory computers, peripherals and software applications, including specialized systems to meet departmental and/or ADA requirements.
• Installs and configures computer hardware, software, programs and applications; tests and troubleshoots to ensure functional operation.
• Monitors file server and production servers; resolves system problems or refers appropriately.
• Monitors computer systems, including servers and network equipment for response time, problem prevention, performance and resource utilization; monitors and maintains function of networked components including routers, hubs, bridges and switches; recommends actions to overcome result deviations.
• Performs routine network support duties such as monitoring or adding applications, users and devices; modifies user profiles, resets passwords and performs file maintenance; documents all network changes and revisions.
• Configures and maintains computer accounts, security groups, profiles and group policies; monitors security vulnerability and sets security parameters for labs/workstations and servers; installs security updates and patches.
• Assists higher‑level IT staff in evaluation, selection, acquisition and implementation of computer hardware and software solutions; assists with physical design of the District’s network; recommends microcomputers, software and peripherals to staff; assists in determining communications requirements for new equipment installation.
• Participates in planning, development and preparation of technical standards, operational procedures and system performance objectives.
• Troubleshoots and diagnoses communication equipment problems; performs minor repairs; coordinates installation of communication wiring and cabling.
• Prepares disk images for computer setup and recovery; coordinates regular and disaster recovery tape backup and recovery processes on servers; maintains, tracks and rotates media; stores media appropriately.
• Explains and demonstrates use of new hardware/software, peripheral devices, network sharing, data backups and other system functions; responds to questions regarding software/system…