Customer Relations Manager

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Position Title: Customer Relations Manager
Reports to: Executive Vice President
Department: Marketing
Classification: Full-time, Exempt
Pay: $90,000-$105,000 annually

To attract quality‑oriented restaurateurs with consistently superior tomatoes and olive oil, keep them through legendary service, and invest in talented people who share our dedication to customer success.

Stanislaus Food Products is a nationally recognized, family‑owned company known for crafting the finest Italian‑style tomatoes and sauces for top‑quality Italian restaurants and pizzerias.

If you take pride in the quality of your work and prefer working on a team of talented individuals who share your passion for excellence, we invite you to apply for this exciting opportunity! This is a full‑time position located on‑site at our Modesto administrative office.

The Customer Relations Manager is responsible for creating and leading several teams collectively known as “We Care.” The dedicated We Care staff are committed to enhancing enduring relationships with our restauranteur customers through high quality phone, social media, or text interactions and related accurate data collections. The Manager also ensures the End User Conversion Team (EUC) accurately and timely processes and records end user conversions submitted by direct sales representatives and brokers while maintaining positive productive relationships.

• Team Development: Work with People Operations to interview, hire, train, develop, motivate, and review the performance of all direct reports and ensure team supervisors do the same for their team.
• Activity Measurement: Measure, report, and develop action plans to ensure customer contact goals are met or exceeded. Hold team accountable for related performance metrics.
• Technology Implementation / Integration: Leverage existing technology and implement new solutions to enhance the efficiency, accuracy, and transparency of the customer service team.
• Setting the Tone: Exude positive energy; the smile on team members’ faces must be heard through the phone. Lead by example.
• Core Values: Ensure the We Care / EUC teams understand and demonstrate Stanislaus Core Values in every interaction:
  Superior Quality, Dependability, Fairness to All, Long, Loyal Relationships, and Personalized Service.
• Department Representation: Represent the department throughout the organization at scheduled and ad‑hoc meetings, and when hospitality guests visit during harvest season.
• Team Player: Balance department needs with corporate event support.
• Projects: Take general direction and execute specific plans for occasional ad‑hoc tasks and projects.
• Playbooks: Maintain and update department playbooks (written, video, or digital) and innovate processes to ensure best practices for goal setting and metrics.
• Other duties: Perform other duties as assigned.

• 6‑10 years of progressive customer service or customer relations experience, including call center management.
• 5+ years of success in people development, coaching, and performance management.
• Experience implementing and leveraging CRM systems.
• Strong spoken and written interpersonal communication skills.
• Detail orientation for process and paperwork review.
• Ability to revise and implement new processes.
• Experience with California wage and hour compliance.
• Independent leadership while managing a team.
• Fluent in English.
• Experience creating impactful team presentations and leading meetings.
• Organizational and time‑management skills with emotional composure under stress.
• Cross‑functional collaboration experience.
• Technical proficiency with database applications, phone systems, and e‑commerce applications.
• Proficiency with Microsoft Office (Word, Outlook, Excel).

• Passion for high‑quality food and culinary cuisine.
• Fluency in Spanish (strongly preferred).
• Fluency in French.
• Ability to work and communicate with senior management and front‑line employees.

Rare lifting, carrying, pushing, or pulling; rare stooping, kneeling, crouching, or…