Chief Operating Officer - Doctor's Medical Center of Modesto

Chief Operating Officer – Doctor's Medical Center of Modesto

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POSITION SUMMARY

The Chief Operating Officer has responsibility for day‑to‑day operations of the facility and related services, ensuring that staff delivers high‑quality, cost‑effective care with a positive margin. The Market Chief Operating Officer will promote the facility’s position and image, reflecting the mission, standards and values of the facility, Tenet, and the communities served.

KEY RESPONSIBILITIES

• Provide strong leadership, direction, and assistance in setting strategy with clearly defined expectations.

• Lead the development of progressive physician/facility strategies and execute plans to optimize the long‑term potential of the facility.

• Display strong business acumen and a sophisticated knowledge of healthcare funding.

• Establish a plan to address productivity, operational performance, staff retention and satisfaction.

• Partner with medical staff to foster quality, efficiently provided care.

• Establish trust and lead key initiatives to continually improve quality and service level.

• Create an environment that supports employee satisfaction, improved service and quality.

• Exhibit strong communication, presentation and listening skills to ensure facility‑wide collaboration.

• Ensure highest standards of healthcare delivery and outcomes, maintaining a constant patient focus.

• Ensure positive employee relations and trust through communication, education, consistency and dependability.

• Take decisive operational action in high‑stakes situations or times of crisis.

• Promote or assert new ideas for operational improvement, revenue, and volume growth.

• Assume CEO responsibilities in the absence of the CEO (second in command).

ORGANIZATIONAL LEADERSHIP - CORE COMPETENCIES

Optimize Execution

• Establish realistic and aggressive team/individual goals and action plans.

• Demonstrate high visibility and interact with key stakeholders.

• Optimize facility’s financial and human resources in a cost‑conscious manner.

• Communicate Balanced Scorecard metrics and targets to the organization.

Use Astute Judgment

• Demonstrate high‑level complex problem‑solving abilities.

• Use quantitative analysis to define and support facility goals.

• Understand business development and physician recruitment strategies.

• Have working knowledge of patient care standards reflected in federal and state regulation.

Lead Boldly

• Takes decisive operational action during crises.

• Promotes own position and ideas for improvement, revenue, and growth.

• Seeks and champions new ideas and initiatives for advantage.

• Confronts and resolves issues or barriers to success.

• Assumes CEO responsibilities in the absence of the CEO.

Apply Financial Insights

• Understand financial indicators and deliver improved performance.

• Use financial and productivity analysis to make decisions.

Drive Organizational Success

• Build consensus and commitment across managers, physicians and staff.

• Engage in team bench‑strength assessments and recruitment or promotion plans.

• Partner with medical staff to continually improve quality and service level.

• Provide ongoing feedback, measurement and assessment processes.

CANDIDATE EXPERIENCE, ATTRIBUTES & EDUCATION

A minimum of ten years of progressive healthcare/facility management experience. Demonstrable record of significant career progression culminating in a senior management position as COO, Senior Operations Officer or CEO in a progressive, financially sound hospital system.

• High level, complex problem‑solving abilities.

• Success in leading process improvement initiatives.

• First‑hand experience as COO in a highly competitive environment.

• Expertise in quantitative analysis to support facility goals.

• Decisive leader with ability to understand physicians’ viewpoints.

• Success in balancing cost/quality and partnering with medical staff.

• Experience in a system with excellent employee, physician and patient satisfaction, quality and outcomes improvement programs.

• Understanding of information systems for accounting, decision support,…