Supportive Services Division Manager; Manager I​/II​/III

the ideal candidate will be an innovative and collaborative leader with a strong work ethic, possessing strategic awareness and a sense of vision, cooperative spirit, excellent communication and interpersonal skills, and the ability to make good strong political and business decisions. A management style that is focused on developing staff and fostering team collaboration will be essential to the success of Supportive Services Division.

The Manager will be engaging with a successful track record of creating and implementing creative and non-traditional approaches to challenges, while maintaining energy and enthusiasm within the department.

the ideal candidate will be an innovative and collaborative leader with a strong work ethic, possessing strategic awareness and a sense of vision, cooperative spirit, excellent communication and interpersonal skills, and the ability to make good strong political and business decisions. A management style that is focused on developing staff and fostering team collaboration will be essential to the success of Supportive Services Division.

The Manager will be engaging with a successful track record of creating and implementing creative and non-traditional approaches to challenges, while maintaining energy and enthusiasm within the department.

Final date to receive applications: ENTER DATE

Written Examination: ENTER DATE

Oral Examination: ENTER DATE

Under the general direction of the Chief of Supportive Services Division, the Manager III provides oversight of division-wide programming and operational support for all line staff and Coordinators within the Supportive Services Division (SSD). This position should have an authentic understanding of the lived experiences and challenges of members or family members affected by a serious mental illness and navigating services through BHRS or other service providers.

This management position requires an exceptionally high level of independent decision-making, sound judgement, and leadership. The Manager III serves as both an internal leader within the organization.

• Program Development and Management:
  Manage cross-system functions related to assessing and improving services, outreach and engagement services, the implementation of evidenced-based interventions, and the development and monitoring of services and outcomes.
• Support in department with Process improvement projects (PIPs);
• Strategize with leadership to address specific program performance issues, and collaborative projects with contract service providers and community partners;
• Manage functions related to the monitoring of behavioral health contracts. Management duties will include but not limited to ensuring effective and efficient use of resources to provide behavioral health services, with a focus on adherence to all BHRS clinical and administrative standards and practices;
• Monitor, track and complete reports and lead preparation for audits of the Support Services Division programs;
• Implement SSD strategic initiatives, including developing and monitoring outcomes, delegating responsibilities and ensuring deadlines are met;
• Review and analyze legislation, regulations and directives to determine impact on program goals and objectives, program administration and the community;
• Develop plans and policies for implementing legislation, regulations and directives;
• Oversee quality management functions;
• Effectively address personnel matters as needed;
• Manage system-wide functions related to assessing and improving access to care, with particular attention given to diverse ethnic, cultural, and unserved, and underserved populations;
• Support the Support Services Division in administrate oversight, training, and ongoing needs specific to the Electronic Health Record;
• Manage system compliance in electronic health record including assurance of documentation standards;
• Manage reporting functions of the Support Services Division to include writing detailed annual reports, narratives, data graphs and charts, etc.;
• Respond and provide after-hours management support for staff of program staff on a rotating basis;
• Provide all necessary leadership skills related to the development and supervision of the programming's fiscal elements;
• Assure compliance with Department policies and procedures;
• Train staff on policies and procedures;
• Continuously assess and improve the performance of services utilizing process improvement techniques;
• Maintain…