Team Member, Restaurant​/Food Service

Team Member

POSITION SUMMARY:

Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations.

Guest Expectations

Well-Trained

* (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.

* Is very knowledgeable and answers guest questions quickly and accurately

* Is well prepared and remains calm and productive during busy times; does not look rushed.

Neat and Well
-Groomed

* (Clean) Follows JIB uniform and grooming standards.

* Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

Friendly

* (Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude.

* Makes guests feel welcome and special by being ready, smiling, and connecting.

* Follows the JIB Hospitality Model on how to treat guests.

Well-Staffed

* (Clean) Maintains restaurant cleanliness (interior/exterior).

* Is ready and prepared to serve guests as they arrive.

* Is organized and responsible.

* Asks for help, when necessary, to meet guests' needs.

* Is a good team player and assists co-workers when able.

* Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great

* (Food Quality) Makes sure the food looks and tastes great and is high quality.

* Cares about food presentation; takes the extra time if needed.

* Ensures taste, appearance, and temperature standards are met for all products.

Consistent and Quick Service

* (Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, greets guest.

* Offers consistent, quick service and is always ready and prepared.

Order Accuracy

* (Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following JIB standards.

* Always provides the appropriate number of condiments, napkins, and utensils.

* Repeats the order to guests by looking in the bag/basket as they hand them their food.

* Follows bagging standards to ensure quality and accuracy.

Food Safety

* (Food Safety) Makes sure food is safe for the guest by following all food safety policies and procedures.

* Follows all hand washing and glove procedures.

It's All About

Brand Ambassador

* Has passion for the business and pride in Jack in the Box.

* Inspires team members to embrace the brand.

* Is proud to represent Jack in the Box.

Focus on the Guest

* Treats guests with care and respect.

* Is passionate about serving the guest.

* Has a happy, friendly personality that is engaging to both the guest and other employees.

* Reads the guest and anticipates their needs. Pays attention to guests' verbal and non-verbal communications and addresses them proactively.

* Handles guest complaints - says "Yes" to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest. Understands that a guest is never an interruption. They are the first priority.

Team Skills

* Treats fellow team members with care and respect.

* Is a good team player.

* Has a positive can-do attitude.

* Is dependable and reliable.

* Is willing to help others.

* Keeps calm and does not show signs of stress.

* Is open and willing to work with people of all backgrounds.

Commitment

* Thrives in a fast-paced, high energy, team environment.

* Performs professionally during difficult situations and/or high volume times.

* Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.

* Takes corrective action to resolve issues that could jeopardize food safety or food quality.

* Is flexible and changes direction based on the needs of the business.

* Works with a sense of urgency.

* Knows the products and menu.

* Follows Jack in the Box policies and…