Security Officer II

We are so glad you are interested in joining Sutter Health!

MMC-Memorial Medical Center

Provides a secure and safe environment that allows patients, visitors, physicians, personnel and volunteers to deliver or receive quality services with minimal threats against their personal well-being and property. Is responsible for patrolling and monitoring facility premises, observing and reporting suspicious and unauthorized activities and unsafe conditions. Is responsible for access control, control of keys and emergency response and notification. Renders assistance and security related services to staff, physicians, patients, and visitors, including monitoring and restraining violent patients.

Investigates and documents incidents relative to the facility and provides necessary liaison between staff and local law enforcement agencies.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

• Perform interior/exterior building and ground patrols to prevent fire, theft, misuse and vandalism of property, inspect doors, windows and locks to determine level of security.
• Secure or unlock facility doors/entrances at specified times.
• Inspect all elevators and interior fire escape stairwells reporting any identified discrepancies to the Plant Operations and Maintenance Department personnel.
• Monitor surveillance equipment, inspect buildings, equipment, garages and access points and prevent losses and damages by reporting irregularities.
• Observe and assess behavior while on patrol to deter incidents and ensure activity is not detrimental to the organization.
• Respond to emergency codes, fire drills and alarms.
• Provide security education and may conduct fire drills for the Safety Department.

• Respond to all emergency calls for assistance to control disorderly conduct or combative patients, potential and/or actual infant or child patient abductions, bomb threats or reports of suspicious packages, evacuation incidents, and/or chemical spills, for crowd control purposes.
• Remove and/or restrain individual(s) to a secure location and if needed call local authorities.
• Document in detail observations, information, occurrences and witness statements.
• Assist with local authorities such as the police and fire department when needed.

• Report unusual circumstances to the Lead Security Officer/Manager, and document utilizing appropriate Security Incident Report (IR).
• Complete accurate, clear and legible Security Incident Reports, documenting all steps and results.
• Prepare daily incident, traffic, parking citations, work orders and inspection reports as they pertain to the scope and purposes of safety and security.

• Provide assistance and information to patients, visitors, physicians, volunteers, students and staff in order to maintain their safety, security and good public relations.
• Act as first point of contact regarding security assistance for staff and visitors.
• Assist staff and visitors with lost and found items.
• Answer general questions related to the property or security policies and procedures.
• Identify individuals with special needs and provide appropriate assistance.

• Provide a security presence within the ED for individuals, hospital personnel, County mental health personnel and the general public.
• Accept individuals who are on a 5150 hold from law enforcement officers and work with law enforcement to ensure the individual is settled into the facility and appears to be relatively stable prior to releasing the law enforcement officer to other duties.
• Assist to ensure the continued safety of patients, staff and visitors.
• The Security Services staff shall primarily use verbal intervention skills to achieve this goal, but may use physical restraint, if necessary.

• HS Diploma or General Education Diploma (GED)

• PSO - Proprietary Private Security Officer within 30 days of start date

• 1 year recent relevant experience

• General knowledge of the usual duty requirements of a security officer with an emphasis on the physical and emotional maturity required for the high degree of judgment and diplomacy necessary to work efficiently in a healthcare environment.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Ability to write incident reports and read business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to add, subtract, multiply and divide in all units of measure,…