Program Manager

Run day-to-day operations for CalAIM ECM and supportive housing services in your county

Lead and support a team of Care Managers (training, coaching, performance, coverage)

Own documentation quality and deadlines; ensure program compliance (including HIPAA and funder requirements)

Manage program performance: track outcomes, analyze data, and improve workflows

Build strong relationships with community partners, funders, and property managers/owners

Manage program budget and reporting with accuracy and accountability

Provide outreach as needed (street outreach, engagement, assessments, navigation)

Carry a small caseload (~15 members) including service plans, file maintenance, and ongoing follow-up

Help members secure housing documentation, apply for vacancies, and connect to deposit assistance

Transport clients as needed and operate company vehicles per policy

2+ years successful care coordination/case management experience with housing-related services

35 years program management experience (including staff supervision and program improvement)

Knowledge of supportive housing models, housing resources, and community systems

Strong written and verbal communication; able to produce clear documentation and reports

Comfortable working with diverse populations and complex needs

Experience using EMR/EHR systems

Valid drivers license + reliable insured transportation (agency insurer authorization required)

Education:

High school diploma/GED required;
Bachelors in social services or related field preferred