Store Manager, Retail & Store Manager

Job Description

Reports to:

Regional Sales Manager Direct Reports:
Sales Advisors, Senior Sales Advisors Purpose

• To provide the best possible service to customers, thereby maximizing sales and profit

• To control and operate the store in accordance with company instructions, policies and procedures in order to minimize operating costs and maximise profits

• To ensure the staff employed at the store carry out duties effectively and in accordance with the job profile and company policy and procedures

• Customer Relations / Selling Skills – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs

• Commercial and Business Acumen – Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products

• Leadership / Taking Responsibility – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary

• Legislation – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)

• Organisation and Planning – Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required

• Maximises Resources – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs

• Quality Emphasis – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills

• Motivating Others - Encourages team effort, builds cohesion and maintains motivation

• Staff Training and Development – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals

• Effective Administration – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store

• Problem Solving – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs

• Any other duties relevant and related to the post

• Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)

• 1 year previous supervisory or management experience in a retail or customer focused environment

• Must be committed to successfully completing WSET Level 3 Award in Wines and Spirits

• WSET Level 2 Award in Wines and Spirits

• NVQ Level 3 or equivalent qualification that relates to the retail industry

• Minimum of 1 year experience in a customer focused environment

  • Excellent standard of dress and appearance

  • Communication skills – A proven ability to communicate effectively and professionally at all levels, both internally and externally; appreciates the target audience, selects…