Scheduling Manager

# Scheduling ManagerMOKENA, IL 60448## Overview Salary Range $68,000.00 - $70,000.00 Salary Position Type Full Time Job Shift Any Education  Level2 Year Degree

Travel Percentage Up to 25%## Description

Job Title:

** Scheduling Manager
*
* Location:

Mokena, IL (on-site)  Salary: $68,000.00-$70,000 annually

Schedule:

Full-time
** OVERVIEW
* * Blue Line Security Solutions is hiring a Scheduling Manager to oversee officer coverage across our client sites. This role owns the master schedule — building it, protecting it, and fixing it when things go sideways at 2 a.m. You'll work side by side with our operations Managers and field supervisors to make sure every post is filled by a properly licensed officer, every day.

This is a fast-moving, people-heavy role. If you're organized, calm under pressure, and good at getting people to pick up a shift they didn't plan on, you'll do well here.
** JOB DESCRIPTION
*** Build, publish, and maintain schedules for all assigned client sites, including 24/7 and multi-shift accounts
* Fill open shifts, call-offs, and no-shows quickly to maintain 100% post coverage
* Monitor and control overtime; identify recurring coverage gaps and recommend staffing fixes
* Verify that every scheduled officer holds a current PERC (and FOID/Firearm Control Card where the post requires it) plus any site-specific training before they're placed
* Coordinate daily with Operations Managers, field supervisors, and account managers on coverage changes, new starts, and client requests
* Maintain accurate time and attendance records and resolve punch discrepancies ahead of each payroll close
* Track and report on fill rate, overtime, unbilled hours, and turnover trends for leadership
* Support onboarding by scheduling new officers into training and initial post assignments
* Serve in an after-hours on-call rotation for urgent coverage issues
* Supervise and develop scheduling/dispatch staff as the team grows
* Partner with HR on attendance documentation, availability changes, and leave-related coverage## Qualifications
** JOB QUALIFICATIONS
*
* Required:

* High school diploma or GED
* 3+ years of scheduling, dispatch, or workforce coordination experience in a 24/7 environment (security, staffing, healthcare, logistics, or similar)
* Proven ability to manage high-volume schedules across multiple locations
* Strong proficiency with scheduling/workforce management software and Microsoft Excel
* Excellent verbal and written communication; comfortable making a high volume of calls and texts
* Sound judgment under time pressure and the ability to hold people accountable professionally
* Valid driver's license and reliable transportation
* Availability for occasional after-hours, weekend, and holiday coverage needs

Preferred:
* Associate or bachelor's degree in business, criminal justice, or a related field
* Prior experience in contract security or guard services
* 1–2 years supervising a scheduling or administrative team
* Active Illinois PERC
* Bilingual (English/Spanish)
** BENEFITS
* ** Medical coverage through an Individual Coverage HRA (ICHRA) administered by Gravie — BLSS provides a monthly tax-free allowance you use to purchase the individual plan that fits you best
* Dental, vision, Life, STD, LTD, Critical Illness, Hospital Indemnity, and Accident coverage through Met Life
* 401(k) retirement plan
* Paid Time Off Blue Line Security Solutions is an Equal Opportunity Employer.