Certified Medical Assistant-Dermatology

Certified Medical Assistant-Dermatology Full-time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to help us pursue better health care everywhere in the Northwestern Medicine system. We pride ourselves on providing competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and comprehensive lifecycle benefits, while taking care of our employees.

The Certified Medical Assistant (CMA) is a multi‑skilled professional who assumes a wide range of clinical and administrative roles in a physician office setting. Under physician supervision or the direction of a licensed nurse, the CMA provides direct and indirect patient care, performs laboratory and other testing, and may assist with clerical functions. The CMA is a key team player who interacts and communicates with patients and clinical staff in an ambulatory care environment.

• Present a friendly, approachable, professional demeanor and appearance.
• Provide accurate information and timely updates to patients and customers. Address questions and concerns promptly and direct them to the appropriate resources.
• Use effective service recovery skills to solve problems or service breakdowns.
• Demonstrate teamwork by helping co‑workers across departments, communicating effectively and respecting diverse opinions.
• Use organizational and unit resources efficiently.
• Manage work schedule, completing tasks and assignments on time.
• Contribute to continuous improvement opportunities and processes.
• Participate in efforts to reduce costs, streamline work processes, and improve services.
• Room patients and provide direct patient care under physician or RN/LPN supervision, including recording histories, medications, vital signs, and preparing patients for office procedures.
• Explain treatment procedures to patients and reinforce patient education on medication and special diets or testing.
• Administer injections and medications as directed by a physician.
• Perform point‑of‑care testing (venipuncture, urine dips, finger sticks, strep screens, flu screens, pregnancy tests, cultures) and other office procedures independently.
• Know the purpose, process, and results for frequently performed tests and lab specimens.
• Relays normal test results to patients or reads results from physician documentation; consult an RN, LPN, or physician if needed.
• Adhere to CDPG Environment of Care policies and maintain infection control standards, cleaning and disinfecting exam rooms and performing quality checks.
• Participate in shared governance, committee work, and practice/department projects.
• Identify and report medical/health care errors properly.
• Support co‑workers, mentor and train new staff, and act as an integral team member.
• Communicate appropriately and clearly with all staff, maintaining positive relationships within the office and ancillary departments.
• Handle situations in a mature and professional manner.
• Prioritize and re‑prioritize workflow and maintain an organized workspace.
• Engage in teamwork and team‑building activities.
• Meet documentation standards, providing timely, accurate, up‑to‑date, complete, and legible records.
• Charge for all ancillary services performed.
• Participate in ongoing educational activities and share knowledge with co‑workers.
• Show creativity and flexibility during change.
• Use medical record and practice management systems effectively, including documentation, order entry, results, referrals.
• Stay informed of system updates and implement them into daily work.
• Utilize online resources efficiently (Outlook, Corridors, Team Sites).
• Complete other duties as assigned.

• Two or more years of recent experience as a Medical Assistant in a physician office setting or completion of an accredited Medical Assisting Program.
• High School Diploma or equivalent with two or more years of experience as a Medical Assistant or completion of an accredited program.
• American Heart Association accredited Basic Life…