General Manager Job Mokena area,Illinois USA,Restaurant/Food Service

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General Manager

Full time Management Mokena, Mokena, IL, US

Salary Range: $70,000.00 To $78,000.00 Annually

JOB OVERVIEW

The General Manager supervises the daily operations of the front of house and back of the house. The General

Manager is responsible for maintaining P&L statements for the restaurant, along with training, management

of training and operational tools, support to staff, creating a safe work environment and serving as the primary

liaison between the Corporate Office and the restaurant. The General Manager implements and maintains a

service and management philosophy which assists the Restaurant staff in achieving a standard of guest service

that meet or exceed the company established standards of guest satisfaction and cleanliness. The General

Manager is responsible for enforcing and maintaining all newly rolled out policies and procedures and ensuring

that the restaurant and its staff are adhering to such policies.

REPORTS TO Director of Operations

SUPERVISES All front of house and kitchen staff, Assistant General Manager, Restaurant

Manager, Restaurant Supervisor

KEY RELATIONSHIPS

Internal Back of House Staff, Bar Staff, Restaurant Staff and Corporate Office

External Restaurant Guests, Vendors

QUALIFICATIONS/SKILLS

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job

successfully, the employee possesses the abilities or aptitudes to perform each duty proficiently, with or

without reasonable accommodation.

ESSENTIAL

1. Three (3) years experience in restaurant management.

2. Well-versed in service techniques and experienced in training staff on these techniques.

3. Diverse front of the house experience.

4. Ability to satisfactorily communicate in English (speak, read, write) with both guests and co-workers.

5. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, without supervision.

6. Ability to: a) maintain restaurant standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.

7. Ability to lead and direct a diverse workforce through training, coaching, counseling and progressive discipline where necessary.

8. Ability to effectively write staff schedules in accordance with forecasted business levels and agreed upon staffing guidelines and service standards.

9. Ability to work autonomously while maintaining restaurant and company procedures.

10. Ability to make timely decisions within the parameters of guidance supplied by the Director of Operations.

11. Ability to manage labor, beverage and operating supplies within budgeted or forecasted guidelines

12. Ability to work a variety of varying schedules.

13. Punctuality, regular and reliable attendance.

14. Interpersonal skills and the ability to work well with co-workers and the public.

15. Adhere to all Federal, State and local, as well as company and property, health and safety standards.

16. Liquor Awareness Certification.

DESIRABLE

1. College graduate.

2. Guest relations training.

3. Additional language skills.

4. Previous experience with POS system, preferably Toast.

5. Ability to communicate in a second language, preferably Spanish.

ESSENTIAL PHYSICAL ABILITIES

- Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
- Ability to lift, bend stoop, push or pull heavy load weighing up to 50 lbs.
- Ability to stay on one’s feet for up to eight (8) at a time.

ESSENTIAL JOB FUNCTIONS/ LEADERSHIP

- Create schedules for front of house and kitchen for all meal periods to budget and level of business.
- Responsible for supervising all staff service during scheduled shifts including but not limited to mornings, afternoons and weekends.
- Leading pre-shift meetings
- Training / ongoing training
- Reviews / goal setting / coaching and counseling
- Provide Toast support to restaurant
- Distribute employee uniforms and maintain uniform inventory form
- Provide feedback to staff on performance/disciplinary problems through one-on-one sessions as well
- Lead hiring process for restaurant
- Schedule managers to level of business
- Create monthly inventory procedures
- Assist in the development and execution of department training to educate employees on how to safely and…